January
CCW Orlando
Where the Future of Customer Contact Takes Shape
October
CCW Nashville
Igniting What’s Next in Customer Contact Excellence
Summer
Join us for The World’s Largest Customer Contact Event.
June 22-25, 2026 | Caesars Forum, Las Vegas
CCW Las Vegas Attendees
5000+
Attendees
54%
Fortune 100 Represented
181+
Hours of Programming
40
Contact Exchanges Per Minute
Top Industries
23%
Financial Services
16%
Healthcare & Wellness
16%
Technology
12%
Consumer Goods & Retail
Why Attend CCW Las Vegas?
At Customer Contact Week Las Vegas, you have more at your fingertips than anywhere else in the world. This is the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights. Hear from our attendees below.
Learn Customer Contact Strategies
With real strategies and real results, Customer Contact Week speakers are leaders from across the customer contact sector, encompassing a diverse mix of seasoned executives from renowned brands and cutting-edge service providers to dynamic startups and influential industry thought leaders.
Connect with Customer Contact Experts
Source new technology solutions and connect with like-minded peers. CCW’s Expo Hall offers abundant resources, live demos, and 1:1 meetings with exhibitors offering services in AI, Analytics, CX Management, and more.
Build a Culture of Customer Success
Set yourself and your team up for success with the top ideas progressing the customer contact space. Create your unique experience in our program to build your knowledge and strategies for the future.
Inspire and Network with Professionals
Whether professional growth or growing your network, find endless opportunities for engagement and development at the only customer contact event series offering in-person benchmarking and invaluable inspiration for transformative action.
Empowering Customer Contact Professionals to Impact Change
Customer Contact Week was created to empower customer contact executives with a collaborative platform to explore best practices, innovative technologies, and essential customer service priorities. As the industry has evolved, so has CCW, continuously adapting to profound advancements in technology and shifting customer expectations.
CCW continues that tradition by exploring digital transformation strategy, generative AI and emerging technologies, remote work, customer experience best practices, leadership & culture, and more. Our carefully curated agenda features thought-provoking keynotes, interactive workshops, and engaging think tanks, equipping you and your team with cutting-edge strategies and tactics to pave the way forward.
CCWomen
CCWomen is a professional networking community for women and allies to further their careers and establish long-lasting connections. We believe empowerment must be a collective movement that pushes everyone forward. CCWomen’s mission is to revolutionize the customer contact industry through community, one woman at a time, and together, we have the power to change the narrative.
Every year, our network grows, inspiring the team to continue delivering unparalleled experiences that leave leaders inspired and refreshed. From workshops on unlocking extraordinary leadership to powerful “one minute to boast” practice sessions, join us for the CCWomen Summit at Customer Contact Week for opportunities to nurture lasting connections and fuel fulfilling careers.
CMP Research
CMP Research is the research and advisory arm of Customer Management Practice that powers Customer Contact Week.
Given the rapid transformation in customer contact in recent years, our community needed fast and reliable expert guidance to navigate the future of work and inform business strategies.
CMP Research was built to help executives make better decisions faster through provider-agnostic research, advisory services, data-driven analysis and executive benchmarks. Among other priorities, we help customer contact functions improve agent experience, assess manager competency, benchmark flexibility and performance, transform customer contact career development, and optimize the self-service experience for the modern customer with technology and process improvements.
Key Resources from CMP Research
CCW Expo Hall
Dive deep into cutting-edge technologies that are revolutionizing the contact center and powering world-class customer experiences in the CCW Expo Hall. Engage in candid discussions about AI’s potential in the contact center, experience live demos of the newest solutions on the market, and meet 1:1 with the industry’s most influential providers, all in one place.
Premium Sponsors
What Attendees Are Saying
“The sponsor and attendee demographic is great! As first time attendees, we’re bringing our call center supervisors to empower them with the new technology needed to stay competitive and up to date with CX trends.”
“Excited to be back onsite with my full team of supervisors this time. Customer Contact Week is always enjoyable.”
“We have a new team overseeing all branches of the contact center, and we want to give them the strongest foundation by attending Customer Contact Week to benchmark with similar businesses, discover resources, and get genuine insights from peers.”
“Customer Contact Week has everything I could imagine and more in terms of attendee demographic and quality of vendors. I didn’t even know some automations were available until I came here, and being able to network with others to see which vendors they recommend is invaluable.”
“After seeing how much was on the CCW program, we knew we needed to bring multiple people across divisions to gain the most exposure and look at ways to better our overall customer service.”
Need help registering or have a question about the program?
Get in touch and a member of the team will get back to you shortly.
Additional Information
IMPORTANT NOTICE ABOUT FRAUD
It has come to our attention that some of our sponsors/exhibitors have been contacted by third parties offering various services in connection with this event, and often implying they work with Customer Management Practice (CMP) or are associated with Customer Contact Week (CCW) events. Please be aware that these third parties are not authorized by, and have no relationship with, CMP or CCW events. CMP has reason to believe that the offers made by these third parties are fraudulent.
Delegate Lists
CMP will provide conference lists to its sponsors/exhibitors in accordance with the terms of their contracts, and as part of the sponsorship investment fee. Any third party demanding an additional fee for such lists is not authorized, does not have access to the conference list, and is likely selling fraudulent and inaccurate information. CMP cannot assume any responsibility for such lists, and sponsors/exhibitors bear the risk that the data may be inaccurate and/or not in compliance with applicable data privacy laws.
Hotel Reservations
CMP negotiates special rates for its attendees at the venue booked for the event. In order to receive these rates and other benefits for the event, sponsors/exhibitors should book through the link that will be provided to you directly by a member of the CCW event team. We have been made aware that third parties may reach out to sponsors offering to book room space for them at the event. CMP is not working with any such third parties, and any reservations they offer to make will not receive the group rates that CMP has negotiated for its attendees. CMP cannot assume any responsibility for any booing made through such third party.
Should you be contacted by one of these third-party scams, please be sure to inform us at [email protected].
Note
No third-party sales: Customer Contact Week doesn’t authorize external sales of attendee lists or travel bookings.
Scam alert: Unsolicited offers for attendee lists or hotel accommodations may be scams.
Official channels only: Use CMP-approved methods for all event arrangements.
End User pricing is applied to individuals directly employed by a brand and responsible for buying or evaluating Customer Contact and CX technology or other partnerships for their organizations.
Vendor pricing is applied to any company that offers products/solutions or consultancy services regardless of the role, responsibility, or job title of the executive considering attendance.
It is at the sole discretion of CMP and CCW to determine the applicable pricing grid by considering these guidelines.
CMP is committed to providing a welcoming and inclusive conference experience for all participants. If you have an accessibility-related need or to inform us of any dietary restrictions, please let us know in your registration profile or email us directly at [email protected], ideally at least four weeks prior to the conference.