CCW Las Vegas | headliner
Bryan Stoller
The Next Era of Customer Contact
Wednesday, June 24 | Main Stage
Customer experiences aren’t defined by a single interaction. They’re shaped by a web of decisions made across the enterprise. And customer contact sits at the center of that complexity.
Few leaders see that more clearly than Bryan Stoller. As Vice President, Customer Support & Advocacy at United Airlines, he leads one of the largest and most complex customer contact organizations in the world. He’ll explore what the future of customer contact demands from leaders now. Not simply better tools or faster service, but a fundamentally different way of thinking about its role inside the organization.
Because for decades, companies have treated customer contact as the final step in the journey. The place customers go when something goes wrong. The place problems are handled. The place the experience ends.
But the organizations shaping the future see it differently. Customer contact was never the end of the experience.
It’s where the real one begins.