Registration

Dates | Monday, June 9 – Thursday, June 12, 2025
Location | Caesars Forum, centrally located on the Las Vegas Strip, adjacent to the High Roller

Monday, June 9
■ Badge Pick-up
■ CCW Welcome Party (Brooklyn Bowl)

Tuesday, June 10
■ Mosaicx 5K Fun Run & Walk
■ CCWomen Summit
■ Customer Contact Leadership Institute
■ Interactive Workshops
■ CCW Excellence Awards Gala (evening, separately ticketed)

Wednesday, June 11
■ Main Stage Sessions
■ Expo Hall Open
■ 120+ Breakout Sessions
■ TransPerfect CCW After Party (Drai’s Las Vegas)

Thursday, June 12
■ CCWomen Breakfast
■ Main Stage Sessions
■ Expo Hall
■ Breakout Sessions
■ Event Concludes

While speakers and topics are confirmed at the time of publishing, circumstances beyond CMP’s control may necessitate substitutions, alterations, or cancellations. CMP reserves the right to modify the advertised speakers/topics if necessary, without any liability. Updates will appear on our website and mobile app as soon as possible.

Tip: Always check the official CCW Las Vegas website or our mobile app for the most up-to-date schedule and venue changes.

CMP is committed to providing a welcoming and inclusive conference experience for all participants. If you have an accessibility-related need or to inform us of any dietary restrictions, please let us know in your registration profile or email us directly at [email protected], ideally at least four weeks prior to the conference.

End User Pass pricing is applied to individuals directly employed by a brand and responsible for buying or evaluating Customer Contact and CX technology or other partnerships for their organizations.

It is at the sole discretion of CMP and CCW to determine the applicable pricing grid by considering these guidelines.

What’s Included

Monday, June 9
■ CCW Welcome Party

Tuesday, June 10
■ CCWomen Summit
■ Customer Contact Leadership Institute
■ All Interactive Workshops
■ Breakfast & Lunch

Wednesday & Thursday, June 11–12
■ Main Stage Sessions
■ Expo Hall
■ 120+ Breakout Sessions
■ Networking Opportunities
■ TransPerfect CCW After Party (June 11)
■ Breakfast & Lunch (both days)

Additional Perks
CCW Mobile App access, Speaker Meet & Greets, Book Signings
Prize Drawings

Note: The CCW Excellence Awards Gala (June 10) requires a separate $499 ticket. Purchase tickets here.

Vendor Pass pricing is applied to any company that offers products/solutions or consultancy services regardless of the role, responsibility, or job title of the executive considering attendance.

It is at the sole discretion of CMP and CCW to determine the applicable pricing grid by considering these guidelines.

What’s Included

Monday, June 9
■ CCW Welcome Party

Tuesday, June 10
■ CCWomen Summit
■ Customer Contact Leadership Institute
■ Restricted Workshop Access: Vendor pass holders cannot attend the Interactive Workshops except for the four CMP-led sessions unless they are directly sponsoring a specific workshop. If sponsoring, access is granted only to that sponsored workshop.

Wednesday & Thursday, June 11–12
■ Main Stage Sessions
■ Expo Hall
■ 120+ Breakout Sessions
■ Networking Opportunities
■ TransPerfect CCW After Party (June 11)
■ Breakfast & Lunch (both days)

All Sponsor/Vendor Guest Passes exclude Tuesday, June 10 sessions and meals, unless you purchase a $1,000 upgrade. Without that upgrade, you cannot attend any Tuesday sessions, and no meals are provided that day.

Note: The CCW Excellence Awards Gala, June 10, requires a separate $499 ticket. Purchase tickets here. Vendor Pass pricing varies; check our site or contact your rep for details.

Go to the CCW Las Vegas Registration page and select the correct pass type (End User or Vendor). If you are a vendor, please do not register as an end user to avoid cancellation.

Early Bird: Check the site for special early bird offers.

Group Discounts: Available for teams. Email Us or check the registration page for more info.

No. The CCW Excellence Awards Gala on June 10 requires a separate $499 ticket. No pass type includes Gala admission. Purchase Gala tickets here.

No. We do not issue guest passes, and no badge = no entry for all event activities.

Transfer
You may substitute attendees by providing reasonable advance notice to Customer Management Practice via email.

Cancellations
For any written cancellation received at least eight (8) days prior to the conference, you will receive a 90% credit to be used at another CMP event within one year from the date of issuance. An administration fee of 10% of the contract fee will be retained by CMP for all such cancellations.

No credit will be issued for cancellations made within seven (7) days (inclusive) of the conference start date.

No refunds are issued under any circumstances.

No. We do not offer single-day passes or prorated registrations. All pass types cover the full specified date range.

Yes. Accredited members of the media can request a press pass. Please email us with credentials to inquire.

We use RFID-enabled Smart Event Badges for rapid check-in, contact info exchange (tap-to-connect), and real-time engagement (polling, prize drawings, lead retrieval). You’ll receive your badge at on-site registration. Wear it at all times – it’s mandatory for admission to sessions, the expo hall, and evening events.

If your pass covers a given day, you receive:

• Breakfast & lunch (on those days)
• Refreshment breaks
• Select evening receptions (open bar at certain events)

Monday, June 9: CCW Welcome Party with food and drinks.

Tuesday, June 10: Breakfast & lunch only for End User Pass holders or Vendors who purchase a $1,000 Tuesday upgrade.

Wednesday & Thursday, June 11–12: Breakfast & lunch are included for both End User and Vendor passes.

Monday, June 9: CCW Welcome Party (Brooklyn Bowl at The LINQ Promenade)

Tuesday, June 10: CCW Excellence Awards Gala (separate $499 ticket required)

Wednesday, June 11: TransPerfect CCW After Party (Drai’s Las Vegas)

Harrah’s and The LINQ, both connected to Caesars Forum via sky bridge. Book early for special CCW attendee rates.

Harrah’s self-park garage is available. Standard parking fees apply – we do not validate parking.

Not provided on-site. Please store baggage at your hotel.

Complimentary WiFi is available throughout Caesars Forum. Details can be found on the back of your event badge and will be shared at registration.

At the CCW Registration Desk by the Forum Ballroom (inside Caesars Forum). Bring a government-issued photo ID.

Registration Desk Hours

Monday, June 9
8:00 AM – 5:00 PM

Tuesday, June 10
8:00 AM – 5:00 PM

Wednesday, June 11
7:00 AM – 6:00 PM

Thursday, June 12
7:00 AM – 3:00 PM

Yes. The CCW Mobile App (integrated with your Smart Badge) allows you to:

• View and customize your schedule
• Access speaker bios, session info, and venue maps
• Engage in live polls, Q&As, and participate in prize drawings
• Network with other attendees and sponsors

A download link will be emailed to attendees before the event.

Conference & Expo: Smart business casual

CCW Excellence Awards Gala: Formal or black tie

Evening Parties: Smart casual (remember, it’s Vegas!)

Official photographers and videographers will be on-site. By attending, you consent to being photographed or filmed for promotional purposes.

Code of Conduct

We have a zero-tolerance policy for harassment or discrimination. Any disruptive behavior may result in removal without refund. Please treat all attendees, speakers, and staff with respect.

Children & Unregistered Guests

No children or guests are permitted. No badge = no entry to all CCW activities.

End User Pass Holders
Full access to CCWomen Summit, Customer Contact Leadership Institute, and the 28 Interactive Workshops.

Vendor Pass Holders
Access only to four CMP-led Interactive Workshops.

Vendors cannot attend the other workshops unless sponsoring a specific one (in which case access is limited to that sponsored workshop) or purchasing an upgrade to attend CCWomen Summit or Customer Contact Leadership Institute.

Yes. Vendor pass holders must purchase a $1,000 upgrade to attend any non-sponsored Interactive Workshops (beyond the four CMP-led) and to access Tuesday’s breakfast and lunch.

No. This separately ticketed event ($499) is open to all attendees, but it’s not included in any pass type. Purchase Gala tickets here.

An evening of celebration recognizing outstanding achievements in the customer contact space. Dinner, networking, and entertainment will be provided. Formal or black tie attire is encouraged.

Yes. Your CCW smart badge is required for:

• All conference sessions & breakouts
• The Expo Hall
• Evening events & parties

We may conduct bag checks or use security personnel at certain entry points for everyone’s safety. Please follow staff instructions.

Definition: Outboarding is the unethical act of soliciting business outside the terms of an official CCW sponsorship via unauthorized exhibits, demos, offsite events, or branded activations (including commercial activity from hotel rooms or public areas).

CCW’s Stance: We prohibit outboarding to protect our sponsors’ investment and the integrity of the show. Official sponsors may host parties/events that complement their presence at CCW, but any function competing with official programming must be approved by the account manager.

Consequences: Outboarding violates CCW policy and IAEE guidelines. Offenders will be expelled without a refund, and repeat violations may result in permanent exclusion from future CMP events.

Reporting Outboarding: If you receive an invitation from a non-authorized exhibitor or see solicitations outside official exhibit booths, please alert CCW at [email protected] or notify show management at the check-in desk.

Please be advised that in the conference industry, we often come across fraudulent service providers that claim to be able to offer hotel reservation services. Note that Customer Contact Week has not authorized them, or any other organization, to contact you on our behalf. We encourage you to avoid these attempts by not engaging with suspicious emails or calls.

We recommend that attendees follow the booking instructions on this website to make all hotel reservations. Booking with unknown service providers exposes you to the risk of incurring fraudulent credit card charges, and your reservation for the conference may not be valid.
If you think you have been contacted by a fraudulent service provider, please be sure to inform us at [email protected].

Note

No third-party sales: Customer Contact Week doesn’t authorize external sales of attendee lists or travel bookings.
Scam alert: Unsolicited offers for attendee lists or hotel accommodations may be scams.
Official channels only: Use CMP-approved methods for all event arrangements.