Summer

The World’s Largest
Customer Contact Event

June 9-12, 2025 | Caesars Forum, Las Vegas

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5000

Attendees

49

U.S. States

46

Countries

200+

Solution Providers

Why Attend CCW Las Vegas?

At Customer Contact Week Las Vegas, you have more at your fingertips than anywhere else in the world. This is the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights.

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Learn

With real strategies and real results, Customer Contact Week speakers are leaders from across the customer contact sector, encompassing a diverse mix of seasoned executives from renowned brands and cutting-edge service providers to dynamic startups and influential industry thought leaders.

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Connect

Source new technology solutions and connect with like-minded peers. CCW’s Expo Hall offers abundant resources, live demos, and 1:1 meetings with exhibitors offering services in AI, Analytics, CX Management, and more.

Build

Set yourself and your team up for success with the top ideas progressing the customer contact space. Create your unique experience in our program to build your knowledge and strategies for the future.

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Inspire

Whether professional growth or growing your network, find endless opportunities for engagement and development at the only customer contact event series offering in-person benchmarking and invaluable inspiration for transformative action.

Empowering Customer Contact Professionals to Impact Change

Customer Contact Week was created to empower customer contact executives with a collaborative platform to explore best practices, innovative technologies, and essential customer service priorities. As the industry has evolved, so has CCW, continuously adapting to profound advancements in technology and shifting customer expectations.

CCW continues that tradition by exploring digital transformation strategy, generative AI and emerging technologies, remote work, customer experience best practices, leadership & culture, and more. Our carefully curated agenda features thought-provoking keynotes, interactive workshops, and engaging think tanks, equipping you and your team with cutting-edge strategies and tactics to pave the way forward.

A person in a green dress stands on stage with arms raised, in front of a large screen displaying "CCW Customer Contact Week.

A crowded conference hall with attendees engaging at various booths. Signage for companies like CallMiner is visible, and people are interacting, wearing name tags and casual outfits.

“The sponsor and attendee demographic is great! As first time attendees, we’re bringing our call center supervisors to empower them with the new technology needed to stay competitive and up to date with CX trends.”

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“Excited to be back onsite with my full team of supervisors this time. Customer Contact Week is always enjoyable.”

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“We have a new team overseeing all branches of the contact center, and we want to give them the strongest foundation by attending Customer Contact Week to benchmark with similar businesses, discover resources, and get genuine insights from peers.”

A busy technology conference booth with people interacting, large screens displaying "Five9," and banners promoting AI integration and support.

“Customer Contact Week has everything I could imagine and more in terms of attendee demographic and quality of vendors. I didn’t even know some automations were available until I came here, and being able to network with others to see which vendors they recommend is invaluable.”

Two people standing at a counter, one holding a tablet and the other a phone. Both are engaged in conversation.

“After seeing how much was on the CCW program, we knew we needed to bring multiple people across divisions to gain the most exposure and look at ways to better our overall customer service.”