January
CCW Orlando
Where the Future of Customer Contact Takes Shape
June
CCW Las Vegas
The World’s Largest Customer Contact Event
Fall
Customer Contact Week Nashville
October 22-24, 2025 | Omni Nashville
CCW Nashville Attendees
800+
Attendees
200+
Global Brands
50+
Sessions
20+
Average Connections Per Attendee
Top Industries
21%
Financial Services
16%
Consumer Goods & Retail
14%
Healthcare & Wellness
12%
Technology
Featured Headliners
Why Attend CCW Nashville?
Join customer contact leaders for three days of powerful insights, real-world strategies, and meaningful connections. This is where industry decision makers come to solve challenges, discover innovations, and shape the future of customer contact.
Learn
Gain fresh insights from 50+ industry leading speakers on the biggest customer contact challenges today, from AI adoption and workforce strategies, to driving measurable CX results.
Connect
Meet and exchange ideas with fellow leaders facing similar challenges. Explore live demos, discover emerging tech, and connect 1:1 with industry leading solution providers.
Build
Equip your team with actionable strategies, skills, and insights to drive performance. Leave prepared to make an immediate impact in your organization.
Inspire
Spark fresh thinking, energize your team, and build lasting relationships. You’ll leave Nashville with new perspectives that benefit your work long after the event.
All Insights, No Pitch
CCW speakers address real challenges, with real results you can take back and make meaningful change. As leaders from across the customer contact sector, our speakers encompass a diverse mix of seasoned executives from renowned brands and cutting-edge service providers to dynamic startups and influential industry thought leaders.
Need help getting approval to attend? Use our Convince Your Boss template to make the case—download it here and show your team the value CCW will bring back to your organization.
Program Themes
Explore the key themes shaping the future of customer contact. Click each theme to dive into the sessions designed to turn insight into action.
FEATURED SESSION
Public Policy Briefing: What Executives Should Know About the Keep Call Centers in America Act
Thursday Oct. 23 @ 2:00 PM
New legislation could reshape how contact centers manage staffing, outsourcing, and AI. CCW is partnering with the Enterprise Communications Advocacy Coalition (ECAC) to inform the customer contact community about the latest industry regulations and changes.
In this executive briefing, get a clear breakdown of the proposed Keep Call Centers in America Act and get ahead of state-level trends that may impact your strategy & operations.
The CCW Executive Certificate Series
The CCW Executive Certificate Series is a full-day intensive that will equip emerging customer contact leaders with the tools they need to successfully navigate AI transformation & adoption, shifting metrics & KPIs, and setting agents up for success. Powered by CCW Digital, the curriculum combines academic grounding with real-world application to enhance and enrich the work of strategic leaders honing their skills in the contact center space.
Networking Events
CCW Parties are legendary. Join hundreds of attendees after hours at our official networking parties!
Calling All Hockey Fans!
Catch the games while you’re in town! We’ve partnered with the Nashville Predators to offer special discounted tickets to games at Bridgestone Arena during CCW:
Tuesday, Oct. 21 @ 7PM vs. Anaheim Ducks
Saturday, Oct. 25 @ 7PM vs. LA Kings
CCW Expo Hall
Dive deep into cutting-edge technologies that are revolutionizing the contact center and powering world-class customer experiences in the CCW Expo Hall. Engage in candid discussions about AI’s potential in the contact center, experience live demos of the newest solutions on the market, and meet 1:1 with the industry’s most influential providers, all in one place.
Premium Sponsors
“The sponsor and attendee demographic is great! As first time attendees, we’re bringing our call center supervisors to empower them with the new technology needed to stay competitive and up to date with CX trends.”
“Excited to be back onsite with my full team of supervisors this time. Customer Contact Week is always enjoyable.”
“We have a new team overseeing all branches of the contact center, and we want to give them the strongest foundation by attending Customer Contact Week to benchmark with similar businesses, discover resources, and get genuine insights from peers.”
“Customer Contact Week has everything I could imagine and more in terms of attendee demographic and quality of vendors. I didn’t even know some automations were available until I came here, and being able to network with others to see which vendors they recommend is invaluable.”
“After seeing how much was on the CCW program, we knew we needed to bring multiple people across divisions to gain the most exposure and look at ways to better our overall customer service.”
Need help registering or have a question about the program?
Get in touch and a member of the team will get back to you shortly.
Additional Information
IMPORTANT NOTICE ABOUT FRAUD
It has come to our attention that some of our sponsors/exhibitors have been contacted by third parties offering various services in connection with this event, and often implying they work with Customer Management Practice (CMP) or are associated with Customer Contact Week (CCW) events. Please be aware that these third parties are not authorized by, and have no relationship with, CMP or CCW events. CMP has reason to believe that the offers made by these third parties are fraudulent.
Delegate Lists
CMP will provide conference lists to its sponsors/exhibitors in accordance with the terms of their contracts, and as part of the sponsorship investment fee. Any third party demanding an additional fee for such lists is not authorized, does not have access to the conference list, and is likely selling fraudulent and inaccurate information. CMP cannot assume any responsibility for such lists, and sponsors/exhibitors bear the risk that the data may be inaccurate and/or not in compliance with applicable data privacy laws.
Hotel Reservations
CMP negotiates special rates for its attendees at the venue booked for the event. In order to receive these rates and other benefits for the event, sponsors/exhibitors should book through the link that will be provided to you directly by a member of the CCW event team. We have been made aware that third parties may reach out to sponsors offering to book room space for them at the event. CMP is not working with any such third parties, and any reservations they offer to make will not receive the group rates that CMP has negotiated for its attendees. CMP cannot assume any responsibility for any booing made through such third party.
Should you be contacted by one of these third-party scams, please be sure to inform us at [email protected].
Note
No third-party sales: Customer Contact Week doesn’t authorize external sales of attendee lists or travel bookings.
Scam alert: Unsolicited offers for attendee lists or hotel accommodations may be scams.
Official channels only: Use CMP-approved methods for all event arrangements.
End User pricing is applied to individuals directly employed by a brand and responsible for buying or evaluating Customer Contact and CX technology or other partnerships for their organizations.
Vendor pricing is applied to any company that offers products/solutions or consultancy services regardless of the role, responsibility, or job title of the executive considering attendance.
It is at the sole discretion of CMP and CCW to determine the applicable pricing grid by considering these guidelines.
CMP is committed to providing a welcoming and inclusive conference experience for all participants. If you have an accessibility-related need or to inform us of any dietary restrictions, please let us know in your registration profile or email us directly at [email protected], ideally at least four weeks prior to the conference.