January
CCW Orlando
Where the Future of Customer Contact Takes Shape
October
CCW Nashville
Igniting What’s Next in Customer Contact Excellence
Summer
Join us for The World’s Largest Customer Contact Event.
June 22-25, 2026 | Caesars Forum, Las Vegas
5000
Attendees
49
U.S. States
51
Countries
250+
Solution Providers
Why Attend CCW Las Vegas?
At Customer Contact Week Las Vegas, you have more at your fingertips than anywhere else in the world. This is the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights. Hear from our attendees below.
Learn Customer Contact Strategies
With real strategies and real results, Customer Contact Week speakers are leaders from across the customer contact sector, encompassing a diverse mix of seasoned executives from renowned brands and cutting-edge service providers to dynamic startups and influential industry thought leaders.
Connect with Customer Contact Experts
Source new technology solutions and connect with like-minded peers. CCW’s Expo Hall offers abundant resources, live demos, and 1:1 meetings with exhibitors offering services in AI, Analytics, CX Management, and more.
Build a Culture of Customer Success
Set yourself and your team up for success with the top ideas progressing the customer contact space. Create your unique experience in our program to build your knowledge and strategies for the future.
Inspire and Network with Professionals
Whether professional growth or growing your network, find endless opportunities for engagement and development at the only customer contact event series offering in-person benchmarking and invaluable inspiration for transformative action.
Empowering Customer Contact Professionals to Impact Change
Customer Contact Week was created to empower customer contact executives with a collaborative platform to explore best practices, innovative technologies, and essential customer service priorities. As the industry has evolved, so has CCW, continuously adapting to profound advancements in technology and shifting customer expectations.
CCW continues that tradition by exploring digital transformation strategy, generative AI and emerging technologies, remote work, customer experience best practices, leadership & culture, and more. Our carefully curated agenda features thought-provoking keynotes, interactive workshops, and engaging think tanks, equipping you and your team with cutting-edge strategies and tactics to pave the way forward.
CCWomen
CCWomen is a professional networking community for women and allies to further their careers and establish long-lasting connections. We believe empowerment must be a collective movement that pushes everyone forward. CCWomen’s mission is to revolutionize the customer contact industry through community, one woman at a time, and together, we have the power to change the narrative.
Every year, our network grows, inspiring the team to continue delivering unparalleled experiences that leave leaders inspired and refreshed. From workshops on unlocking extraordinary leadership to powerful “one minute to boast” practice sessions, join us for the CCWomen Summit at Customer Contact Week for opportunities to nurture lasting connections and fuel fulfilling careers.
CMP Research
CMP Research is the research and advisory arm of Customer Management Practice that powers Customer Contact Week.
Given the rapid transformation in customer contact in recent years, our community needed fast and reliable expert guidance to navigate the future of work and inform business strategies.
CMP Research was built to help executives make better decisions faster through provider-agnostic research, advisory services, data-driven analysis and executive benchmarks. Among other priorities, we help customer contact functions improve agent experience, assess manager competency, benchmark flexibility and performance, transform customer contact career development, and optimize the self-service experience for the modern customer with technology and process improvements.
Key Resources from CMP Research
CCW Expo Hall
Dive deep into cutting-edge technologies that are revolutionizing the contact center and powering world-class customer experiences in the CCW Expo Hall. Engage in candid discussions about AI’s potential in the contact center, experience live demos of the newest solutions on the market, and meet 1:1 with the industry’s most influential providers, all in one place.
Premium Sponsors
What Attendees Are Saying
“The sponsor and attendee demographic is great! As first time attendees, we’re bringing our call center supervisors to empower them with the new technology needed to stay competitive and up to date with CX trends.”
“Excited to be back onsite with my full team of supervisors this time. Customer Contact Week is always enjoyable.”
“We have a new team overseeing all branches of the contact center, and we want to give them the strongest foundation by attending Customer Contact Week to benchmark with similar businesses, discover resources, and get genuine insights from peers.”
“Customer Contact Week has everything I could imagine and more in terms of attendee demographic and quality of vendors. I didn’t even know some automations were available until I came here, and being able to network with others to see which vendors they recommend is invaluable.”
“After seeing how much was on the CCW program, we knew we needed to bring multiple people across divisions to gain the most exposure and look at ways to better our overall customer service.”
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