The World’s Largest Customer Contact Event


Attendees Expected


Expert Speakers


Hours of Networking


Sponsors & Exhibitors

What is CCW?

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.

Read our Brand Story

The CCW Shark

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Barbara Corcoran

Chairman and CEO, Barbara Corcoran Inc. & a “Shark” on ABC’s Emmy Award-winning show Shark Tank

Barbara Corcoran’s credits include straight D’s in high school and college and 20 jobs by the time she turned 23. It was her next job that would make her one of the most successful entrepreneurs in the country: She borrowed $1,000 to start a tiny real estate company in New York City. Over the next 25 years Barbara parlayed that $1,000 loan into a $5 billion real estate business, building the largest and best-known brand in the business. Corcoran has been an investor/Shark for the past nine seasons on ABC’s four-time Emmy award winning show, Shark Tank. She is the author of the best seller Shark Tales: How I Turned $1,000 into a Billion Dollar Business!

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Rita Dearing

Chief Technology Officer
DVS Analytics

Barbara Corcoran

Best Selling Author and Business Mogul

Sinead Aylward

IT Director
Adtalem Global Education

Jeanne Bliss

Customer Bliss

Ruby Kandah

Director, Business Applications

Dan Gingiss

"Winning at Social Media" & Podcaster

Kelli Durkin

VP Customer Service

Carol Brolley

President of Global Business Service Operations
United Parcel Service (UPS)

Dylan Astle

Chief Operating Officer

Shep Hyken

Chief Amazement Officer
Shepard Presentations, LLC

Jason Bradshaw

Chief Customer Officer
Volkswagen Group Australia

Tom Karinshak

EVP of Customer Care

Nick Friedman

President and Co-Founder
College Hunks Hauling Junk and College Hunks Moving

Dan Rood

VP Product Marketing

Janelle Sallenave

Head of Customer Support North America

Brian Quigg

Sales Director
Virtual Hold Technology

Ashish Bisaria

Global Head of Client Advocacy

Colleen Beers

SVP, Operations

Ken Sponsler

Senior Vice President



Future Leaders Lab


Benchmark strategies for properly equipping and maximizing potential from your most valuable asset

Interactive Workshops


Glean operational efficiencies from all shapes and sizes of customer service operations, from captive contact centers to BPOs

Future Strategy/Technology


Learn about the latest tools and technologies, from artificial intelligence to CRM, transforming the face of CX

Executive Club

Executive Club

Exclusive, VP-level and above sessions to help you move beyond tactical case studies and into strategic discussion

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CCW brings the entire customer contact community under one roof. Spend a week with your community learning, networking and having fun through lunch and Learns, cocktail receptions, and our expo hall meet-ups.



Interactive Discussion Groups with small groups of 20 on the most pressing industry topics

Lunch & Learns

Lunch & Learns

Continue your learning over lunch as we bring like-minded peers together for meaningful conversations

Annual Cocktail Reception

Annual Cocktail Reception

Continue your networking and make the business connections you need to take your business further

Lunch & Learns

Site Tours

Experience all that New Orleans has to offer, from customer contact centers to innovation hubs helping you to rethink customer experience

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…and Unforgettable!

You’ll be learning and networking all week at CCW. But most importantly, you’ll
leave with an unforgettable experience with your community.

CCW Excellence Awards

Important deadlines:

Applications Released: December

Applications Due: 3/16/2018

Winners Announcement: Tuesday, June 19, 2018

Showcase Your Solution

See and be seen at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.

Learn More

Sponsors & Exhibitors
Media Partners