The World’s Largest Customer Contact Event?
2500+
Attendees Expected
250+
Expert Speakers
12
Hours of Networking
200
Sponsors & Exhibitors
What is Customer Contact Week?
Formerly known as Call Center Week, CCW is the #1 conference & expo for CX, contact center, customer care professionals. Be part of the community that comes together each year for a week full of learning, networking, and some fun!
Inspirational.
Meghan Borsic
Head of UX Research and Design - Consumer Electronics
Amazon
Reality Canty
Experience Researcher
Airbnb
Sundar Chari
Director Customer Experience
Hertz
Sasha Chatani Lucas
VP and Head of Digital
Verizon Fios
Maureen Fagan
Chief Experience Officer
University of Miami, Miller School of Medicine & University of Miami Health System
Tony Hsieh
CEO
Zappos
Jamie Lancaster
VP, Contact Centers and G&A Expense Optimization
Kroger
Calvin St. Juste
Chief Operating Officer
Morgan Stanley
Lisa Stoner
Global Head of Support Operations
Uber
Anita Swamy
VP Customer Experience
Manulife
Kristen Swanson, Ed.D
Head of Operations, Google Image Search
Google
Victor Verastegui
Corporate Vice President
New York Life Insurance Company
Educational.
Future Leaders Lab
An open forum to help you gain the skills to take your next career step
Executive Club
VP-level & above club to help you move beyond tactical case studies and into strategic discussion
People/Process/Technology
Sessions focused on proven case study approaches to delivering world-class service
Interactive Discussion Groups
New & improved! Pre-selected small group discussions on topics that matter to you most
Community-Oriented.
CCWomen
CCW's newest initiative: a group meet-up designed by women, for women in the industry
Tech & Innovation Day
Powered by CCW Digital, join fireside chats on automation, analytics, AI partners, and more
5 O'Clock Somewhere
Happy Hour starts early at CCW, so grab a drink & network in between sessions
Exclusive Site Tours
An all-time favorite for CCW attendees. Tour Zappos, T-Mobile Arena, TTEC and others!
…and Unforgettable!
You’ll be learning and networking all week at CCW. But most importantly, you’ll leave with an unforgettable experience with your community.
CCW Excellence Awards
The CCW Excellence Awards honor, recognize and promote individuals and teams
who have made a commitment to driving superior contact center and CX performance.
Key Dates
- View the categories now
- Submit your nominations by Friday, March 15, 2019
- Get your Awards Gala tickets for Tuesday, June 25, 2019
UPDATES FROM #CCWVEGAS19
