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The World’s Largest Customer Contact Event?

2500+

Attendees Expected

250+

Expert Speakers

12

Hours of Networking

200

Sponsors & Exhibitors

What is CCW?

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.

Read our Brand Story

What Happened at CCW 2018

Inspirational.

Janelle Sallenave

Head of Customer Support North America
Uber

Josh Ives

Vice President, Customer Experience
Samsung Electronics

Jason Bradshaw

Chief Customer Officer
Volkswagen Group Australia

Nick Friedman

President and Co-Founder
College Hunks Hauling Junk and College Hunks Moving

Dan Gingiss

Author
"Winning at Social Media" & Podcaster

Jeanne Bliss

President
Customer Bliss

Kelli Durkin

VP Customer Service
Chewy.com

Shep Hyken

Chief Amazement Officer
Shepard Presentations, LLC

Educational.

Future Leaders Lab

People

Benchmark strategies for properly equipping and maximizing potential from your most valuable asset

Interactive Workshops

Process

Glean operational efficiencies from all shapes and sizes of customer service operations, from captive contact centers to BPOs

Future Strategy/Technology

Technology

Learn about the latest tools and technologies, from artificial intelligence to CRM, transforming the face of CX

Executive Club

Executive Club

Exclusive, VP-level and above sessions to help you move beyond tactical case studies and into strategic discussion

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Community-Oriented.

CCW brings the entire customer contact community under one roof. Spend a week with your community learning, networking and having fun through lunch and Learns, cocktail receptions, and our expo hall meet-ups.

IDG’s

IDG’s

Interactive Discussion Groups with small groups of 20 on the most pressing industry topics

Lunch & Learns

Lunch & Learns

Continue your learning over lunch as we bring like-minded peers together for meaningful conversations

Annual Cocktail Reception

Annual Cocktail Reception

Continue your networking and make the business connections you need to take your business further

Lunch & Learns

Site Tours

Experience all that New Orleans has to offer, from customer contact centers to innovation hubs helping you to rethink customer experience

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…and Unforgettable!