The World’s Largest Customer Contact Event?
Hours of Networking
Sponsors & Exhibitors
What is Customer Contact Week?
The magic of CCW is the combination of Conference Expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization. Be part of the community that comes together each year for a week full of learning, networking, and some fun!
Head of Customer Support North America
Vice President, Customer Experience
Chief Customer Officer
Volkswagen Group Australia
President and Co-Founder
College Hunks Hauling Junk and College Hunks Moving
"Winning at Social Media" & Podcaster
VP Customer Service
Chief Amazement Officer
Shepard Presentations, LLC
Future Leaders Lab
In partnership with Salesforce. An open forum to help you gain the skills to take your next career step
VP-level & above club to help you move beyond tactical case studies and into strategic discussion
Sessions focused on proven case study approaches to delivering world-class service
Interactive Discussion Groups
New & improved! Pre-selected small group discussions on topics that matter to you most
CCW's newest initiative: a group meet-up designed for women in the industry, by women
Tech & Innovation Day
Powered by CCW Digital, join fireside chats on automation, analytics, AI partners, and more
5 O'Clock Somewhere
Happy Hour starts early at CCW, so grab a drink & network in between sessions
Exclusive Site Tours
Experience Lyft, Johnston & Murphy, Vanderbilt University Medical Center & more
You’ll be learning and networking all week at CCW. But most importantly, you’ll leave with an unforgettable experience with your community.