The World’s Largest Customer Contact Event
2500+
Attendees Expected
175+
Expert Speakers
12
Hours of Networking
200
Sponsors & Exhibitors
What is CCW?
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.
The CCW Shark
Barbara Corcoran
Chairman and CEO, Barbara Corcoran Inc. & a “Shark” on ABC’s Emmy Award-winning show Shark Tank
Barbara Corcoran’s credits include straight D’s in high school and college and 20 jobs by the time she turned 23. It was her next job that would make her one of the most successful entrepreneurs in the country: She borrowed $1,000 to start a tiny real estate company in New York City. Over the next 25 years Barbara parlayed that $1,000 loan into a $5 billion real estate business, building the largest and best-known brand in the business. Corcoran has been an investor/Shark for the past nine seasons on ABC’s four-time Emmy award winning show, Shark Tank. She is the author of the best seller Shark Tales: How I Turned $1,000 into a Billion Dollar Business!
Inspirational.
It’s easy to get where you want to go once the path has been paved. Hear from some of the most groundbreaking, inspirational people the customer contact industry has to offer as they share their journeys from where they started to where they are today.
Marty DeGhetto
Chief Operating Officer
TTEC (formerly known as TeleTech)
Judi Hand
Chief Revenue Officer
TTEC (formerly known as TeleTech)
Ryo Zsun
The Culture Maestro
Zappos Insights
Nate Ford
Speech Analytics Analyst
Allianz Worldwide Partners
Barbara Corcoran
Best Selling Author and Business Mogul
Nick Friedman
President and Co-Founder
College Hunks Hauling Junk and College Hunks Moving
Dan Gingiss
Author
"Winning at Social Media" & Podcaster
Dan Rood
VP Product Marketing
Genesys
Kelli Durkin
VP Customer Service
Chewy.com
Janelle Sallenave
Head of Customer Support North America
Uber
Carol Brolley
President of Global Business Service Operations
United Parcel Service (UPS)
Dylan Astle
Chief Operating Officer
DirectBuy
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Jeanne Bliss
President
Customer Bliss
Jason Bradshaw
Chief Customer Officer
Volkswagen Group Australia
Tom Karinshak
EVP of Customer Care
Comcast
Micah Peterson
VP of Product Management
ProcedureFlow
Educational.
People
Benchmark strategies for properly equipping and maximizing potential from your most valuable asset
Process
Glean operational efficiencies from all shapes and sizes of customer service operations, from captive contact centers to BPOs
Technology
Learn about the latest tools and technologies, from artificial intelligence to CRM, transforming the face of CX
Executive Club
Exclusive, VP-level and above sessions to help you move beyond tactical case studies and into strategic discussion
Community-Oriented.
CCW brings the entire customer contact community under one roof. Spend a week with your community learning, networking and having fun through lunch and Learns, cocktail receptions, and our expo hall meet-ups.
IDG’s
Interactive Discussion Groups with small groups of 20 on the most pressing industry topics
Lunch & Learns
Continue your learning over lunch as we bring like-minded peers together for meaningful conversations
Annual Cocktail Reception
Continue your networking and make the business connections you need to take your business further
Site Tours
Experience all that New Orleans has to offer, from customer contact centers to innovation hubs helping you to rethink customer experience
…and Unforgettable!
You’ll be learning and networking all week at CCW. But most importantly, you’ll
leave with an unforgettable experience with your community.
CCW Excellence Awards
Showcase Your Solution
See and be seen at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.
