The World’s Largest Customer Contact Event?
2500+
Attendees Expected
250+
Expert Speakers
12
Hours of Networking
200
Sponsors & Exhibitors
What is Customer Contact Week?
Formerly known as Call Center Week, CCW is the #1 conference & expo for CX, contact center, customer care professionals. Be part of the community that comes together each year for a week full of learning, networking, and some fun!
Inspirational.
Janelle Sallenave
Head of Customer Support North America
Uber
Josh Ives
Vice President, Customer Experience
Samsung Electronics
Jason Bradshaw
Chief Customer Officer
Volkswagen Group Australia
Nick Friedman
President and Co-Founder
College Hunks Hauling Junk and College Hunks Moving
Dan Gingiss
Author
"Winning at Social Media" & Podcaster
Jeanne Bliss
President
Customer Bliss
Kelli Durkin
VP Customer Service
Chewy.com
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Educational.
Future Leaders Lab
An open forum to help you gain the skills to take your next career step
Executive Club
VP-level & above club to help you move beyond tactical case studies and into strategic discussion
People/Process/Technology
Sessions focused on proven case study approaches to delivering world-class service
Interactive Discussion Groups
New & improved! Pre-selected small group discussions on topics that matter to you most
Community-Oriented.
CCWomen
CCW's newest initiative: a group meet-up designed by women, for women in the industry
Tech & Innovation Day
Powered by CCW Digital, join fireside chats on automation, analytics, AI partners, and more
5 O'Clock Somewhere
Happy Hour starts early at CCW, so grab a drink & network in between sessions
Exclusive Site Tours
An all-time favorite for CCW attendees. Tour Zappos, T-Mobile Arena, TTEC and others!
…and Unforgettable!
You’ll be learning and networking all week at CCW. But most importantly, you’ll leave with an unforgettable experience with your community.
CCW Excellence Awards
The CCW Excellence Awards honor, recognize and promote individuals and teams
who have made a commitment to driving superior contact center and CX performance.
Key Dates
- View the categories now
- Submit your nominations by Friday, March 15, 2019
- Get your Awards Gala tickets for Tuesday, June 25, 2019
UPDATES FROM #CCWVEGAS19
