The World’s Largest Customer Contact Event?

2500+

Attendees Expected

250+

Expert Speakers

12

Hours of Networking

200

Sponsors & Exhibitors

What is Customer Contact Week?

Formerly known as Call Center Week, CCW is the #1 conference & expo for CX, contact center, customer care professionals. Be part of the community that comes together each year for a week full of learning, networking, and some fun!

Inspirational.

Meghan Borsic

Head of UX Research and Design - Consumer Electronics
Amazon

Ambassador Nancy Brinker

Founder
Susan G. Komen Foundation

Reality Canty

Experience Researcher
Airbnb

Sundar Chari

Director Customer Experience
Hertz

Sasha Chatani Lucas

Head of Digital
Verizon Fios

Tony Hsieh

CEO
Zappos

Henry Kim

Senior Director, Digital Audiene Engagement
Caesars Enteratinment Corp.

Jamie Lancaster

VP, Contact Centers and G&A Expense Optimization
Kroger

Leigh Roach

Customer Service Manager
Johnston & Murphy

Calvin St. Juste

Chief Operating Officer
Morgan Stanley

Lisa Stoner

Global Head of Support Operations
Uber

Kristen Swanson, Ed.D

Head of Operations, Google Image Search
Google

Educational.

Future Leaders Lab

Future Leaders Lab

An open forum to help you gain the skills to take your next career step

Interactive Workshops

Executive Club

VP-level & above club to help you move beyond tactical case studies and into strategic discussion

Future Strategy/Technology

People/Process/Technology

Sessions focused on proven case study approaches to delivering world-class service

Executive Club

Interactive Discussion Groups

New & improved! Pre-selected small group discussions on topics that matter to you most

Request more information

Community-Oriented.

IDG’s

CCWomen

CCW's newest initiative: a group meet-up designed by women, for women in the industry

Lunch & Learns

Tech & Innovation Day

Powered by CCW Digital, join fireside chats on automation, analytics, AI partners, and more

Annual Cocktail Reception

5 O'Clock Somewhere

Happy Hour starts early at CCW, so grab a drink & network in between sessions

Lunch & Learns

Exclusive Site Tours

An all-time favorite for CCW attendees. Tour Zappos, T-Mobile Arena, TTEC and others!

…and Unforgettable!

You’ll be learning and networking all week at CCW. But most importantly, you’ll leave with an unforgettable experience with your community.

CCW Excellence Awards

The CCW Excellence Awards honor, recognize and promote individuals and teams

who have made a commitment to driving superior contact center and CX performance.

Key Dates

UPDATES FROM #CCWVEGAS19

Sponsors & Exhibitors
Media Partners