The World’s Largest Customer Contact Event?
2500+
Attendees Expected
250+
Expert Speakers
12
Hours of Networking
200
Sponsors & Exhibitors
What is CCW?
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.
What Happened at CCW 2018
Inspirational.
Janelle Sallenave
Head of Customer Support North America
Uber
Josh Ives
Vice President, Customer Experience
Samsung Electronics
Jason Bradshaw
Chief Customer Officer
Volkswagen Group Australia
Nick Friedman
President and Co-Founder
College Hunks Hauling Junk and College Hunks Moving
Dan Gingiss
Author
"Winning at Social Media" & Podcaster
Jeanne Bliss
President
Customer Bliss
Kelli Durkin
VP Customer Service
Chewy.com
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Educational.
People
Benchmark strategies for properly equipping and maximizing potential from your most valuable asset
Process
Glean operational efficiencies from all shapes and sizes of customer service operations, from captive contact centers to BPOs
Technology
Learn about the latest tools and technologies, from artificial intelligence to CRM, transforming the face of CX
Executive Club
Exclusive, VP-level and above sessions to help you move beyond tactical case studies and into strategic discussion
Community-Oriented.
CCW brings the entire customer contact community under one roof. Spend a week with your community learning, networking and having fun through lunch and Learns, cocktail receptions, and our expo hall meet-ups.
IDG’s
Interactive Discussion Groups with small groups of 20 on the most pressing industry topics
Lunch & Learns
Continue your learning over lunch as we bring like-minded peers together for meaningful conversations
Annual Cocktail Reception
Continue your networking and make the business connections you need to take your business further
Site Tours
Experience all that New Orleans has to offer, from customer contact centers to innovation hubs helping you to rethink customer experience
