The Industry’s Most
Exciting Night of the Year
Tuesday, June 23 | 6:00PM – 9:00PM
brought to you by
Where We Honor Excellence in Customer Contact
The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.
The mission of the CCW Excellence Awards is to raise the bar for the contact center profession by identifying top practices, superior thinking, creativity, and execution across the full spectrum of contact center functions.
The 2026 Awards program celebrates stories of strength, endurance, perseverance, and operational continuity across the profession.
Key Deadlines
Application Deadline: February 27, 2026
Finalists Announced: April 27, 2026
Ticket Purchase Deadline: May 29, 2026
Winners Announced: June 23, 2026
Get Your Ticket
Grab your awards gala tickets by Friday, May 29 to celebrate with us on the big night.
All awards gala tickets must accompany tickets to CCW Las Vegas. Awards gala tickets are not available a la carte.
Need assistance with your Gala ticket reservation? Let us know and a member of the team will be happy to help.
Featuring entertainment by Geno Ploeger and a
special guest appearance by Mat Franco.
2026 Categories
End User Categories
- Customer Contact Leader of the Year
- Customer Contact Agent of the Year
- Customer Contact Manager of the Year
- Best in Class Contact Center (1-99 Seats)
- Best in Class Contact Center (100+ Seats)
Solution Provider Categories
- Automation Solution of the Year
- Cloud-Based CX Solution of the Year
- BPO of the Year
- Workforce Innovation of the Year
- Disruptive Technology of the Year
End User & Solution Provider Categories
- CCWomen Hall of Fame
- CCWomen’s Best Workplace for Gender Equity
- CMP Research: Best of the Best Employee Experience
- CMP Research: Best of the Best Self-Service Innovation
2026 Award Finalists
End User Categories
Customer Contact Agent of the Year
- Hsad Ajnin, Showdown Displays
- Logan Stallard, Halo Collar
- Stephanie Curran, Synovus Bank
- Suzannah Lewis, Pinnacle
- Taylor Gokee, The American Kennel Club
- Vanessa Delamain, UnitedHealthcare
Customer Contact Manager of the Year
- Jake Petrangelo, Showdown Displays
- Jessica Torres, UnitedHealthcare
- Kirk Peters, Members 1st Credit Union
- Rachel Rockstead, Pinnacle Financial Partners
- Sarah Koop, WebMD Health Services
- Victor Hernandez Saldana, The Aldo Group
Customer Contact Leader of the Year
- Alex Batchelor, Synovus Bank
- Jill Zapadinsky, The American Kennel Club
- Kim Rudd, UnitedHealthcare
- Millie McIntyre, IAA
- Sean Poff, Members 1st Credit Union
- Steve Monson, UnitedHealthcare
Best in Class Contact Center (1-99 Seats)
- Amur Equipment Finance
- Halo Collar
- Jefferson Bank
- Members 1st Credit Union
- Showdown Displays
- The American Kennel Club
Best in Class Contact Center (100+ Seats)
- Broad River Retail
- Hilton Grand Vacations
- Pilot Company
- UnitedHealthcare
- VytlOne
- WebMD Health Services
Solution Provider Categories
Automation
Solution of the Year
- AmplifAI
- Laivly
- Microsoft
- Parloa
- Replicant
- Talkdesk
BPO of the Year
- Etech Global Services
- iQor
- Liveops
- TELUS Digital
- TransPerfect
- Working Solutions
Cloud-Based CX
Solution of the Year
- 8×8
- ASAPP
- Balto
- Cresta
- Gladly
- Sprinklr
Disruptive Technology
of the Year
- CallMiner
- Centrical
- Krisp
- Observe.ai
- Simple AI
- Cisco
Workforce Innovation
of the Year
- AmplifAI
- CollaborationRoom.ai
- Cresta
- NiCE
- Prosodica
- Regal
End User & Solution Provider Categories
CMP Research Best of the Best: Employee Experience
- Alorica
- Etech Global Services
- Hilton Grand Vacations
- ProNexis
- The American Kennel Club
- UnifyCX
CMP Research Best of the Best: Self-Service Innovation
- Amazon Web Services
- ETSLabs
- Lenovo
- Paleovalley
- UnitedHealthcare
- WestCX
CCWomen’s Best Workplace for Gender Equity
- Liveops
- SmartRent
CCWomen Hall of Fame Inductees
- Dana Goldsholle, VXI Global Solutions
- Lizzie Resnick, MDpanel
- Kristina DeCarlo, DraftKings
- Mandi Geary, BSN Sports
