Guy Fieri

Thursday, June 12 | Main Stage

In this can’t-miss finale, Guy Fieri—celebrity chef, brand powerhouse, and entrepreneur—will dish up his recipe for blending authenticity and innovation to power your contact center teams and satisfy even your hungriest customers.

Fueled by tales as fiery as his famous fare, Fieri’s playbook reimagines everyday challenges as unforgettable opportunities to wow customers and rally employees. From selling soft pretzels by bike at age ten to launching a global food empire, he shows how passion, authenticity, and heart are the ingredients to supercharge any team.

Whether you’re coaching new agents or steering a major contact center transformation, Fieri’s unique perspective on loyalty and fanfare offers a roadmap for leaving the competition in the dust. Don’t miss this final CCW Las Vegas course; guaranteed to feed your entire team’s hunger for customer experience greatness.

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Chef, restaurateur, and Emmy Award-winning television host Guy Fieri is one of the world’s most recognizable and influential culinary stars. With a star on the Hollywood Walk of Fame, he is best known as the Mayor of Flavortown and the face of Food Network favorites Diners, Drive Ins & Dives, Guy’s Grocery Games, and Tournament of Champions. His thriving business empire has grown to include over 80 restaurants worldwide and a 175-location food delivery service, Flavortown Kitchen, Hunt & Ryde vineyard, Santo tequila, and an upcoming cigar brand.

Guy began his culinary career selling soft pretzels from a three-wheeled bicycle at the age of 10 and washing dishes in local restaurants in his early teens. By 16, he’d earned enough money to spend a year in France as part of a high school exchange program. It was there that he found a deep appreciation for international cuisine. After graduating from the University of Nevada Las Vegas, he gained industry experience as a restaurant manager before pursuing his entrepreneurial dream of opening his own restaurant. In 2006, Guy won the television competition Next Food Network Star and has been a nonstop presence on the network ever since.

Guy’s enthusiasm for food is matched only by his passion for helping others. In 2011, he started the Guy Fieri Foundation which supports culinary education for middle school and high school students, provides financial resources to aspiring chefs and feeds frontline workers, first responders and military personnel in the field. In 2021, the foundation awarded $20,000 in scholarships and served over 21,000 meals. In a true example of leadership, Guy partnered with the National Restaurant Association Educational Foundation during the pandemic and helped raise more than $21.5 million in aid for over 43,000 unemployed restaurant workers.