CCW Las Vegas | June 2026

Resources

Content Resources

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2025 Post Show Report

Audience seated in a large, blue-lit conference hall at Customer Contact Week 2025, with "2025 Post Show Report" and event details overlaid on the image.

2025-2026 Customer Contact Benchmarking Report

Employee Retention Analysis Worksheet

Infographic titled "Employee Retention Analysis & Improvement Worksheet 2025" showing a bar chart on factors impacting agent satisfaction: Managers, Flexibility, Career Development, Tools, Compensation, Culture.

CMP Research Prism Whitepaper

On the Blog

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A spiral notebook with "Customer Experience" written on the cover, placed next to a red pencil on a wooden surface.
6 min read

How Human-Centered Values Are Shaping the Future of CX
7 min read

Culture Is Your Contact Center’s Secret Weapon
A customer service representative conducts a live chat session with a customer online addressing their inquiries promptly. (Online customer support)
7 min read

Contact Center vs. CX: Why the Difference Matters