CCW Las Vegas | June 2026
Registration
Unlock the Experience
Your passes are waiting. Register today and join thousands of professionals empowering their CX decisions and the future of customer contact.
June 22-25, 2026 | Caesars Forum, Las Vegas
*Promotional discounts are available for End Users only. Vendors are never eligible for discounts off event tickets. Please see our End User/Vendor definitions for more clarity.
*Vendors are never eligible for promotional rates and purchases will be subject to cancellation. Please see our End User/Vendor definitions for more clarity. Vendors are permitted to purchase a CMP Certified voucher to gift to their practitioner clients.
Inquire about Investor pass options.
Excellence Awards Ticket
All awards gala tickets must accompany tickets to CCW Las Vegas.
Awards gala tickets are not available a la carte.
Bring your team to CCW.
Part of a large group?
Groups of 10+ unlock special pricing, dedicated meeting space, and tailored team experiences.
Travel & Hotels
Customer Contact Week Las Vegas will be held at Caesars Forum, 3911 S Koval Ln Las Vegas, NV 89109, United States on June 22-25, 2026.
Act fast to book your hotel reservation with our special group rate at Harrah’s, The LINQ, or Caesars Palace.
Room Block Cutoff: Friday May 29, 2026
For convenience, both Harrah’s and The LINQ are connected to Caesars Forum through the sky bridge. Note that rooms in Caesars Palace are NOT connected to the Forum.
Arrive on Monday
You should plan to arrive by Monday early afternoon to kick off CCW Las Vegas 2026 at our Monday evening CCW Welcome Party.
Leave on Thursday (Or Sunday…hey, it’s Vegas.)
You should plan to leave Thursday late evening—following afternoon sessions—or Friday morning. We won’t tell if you stay for the weekend. Check out additional airline discounts below!
Airline Discounts
We are pleased to offer discounts for the following airlines:
Delta | Reference Code: NM4PE
United | Reference Code: ZREF895854
We’ll see you in Las Vegas!
Additional Information
IMPORTANT NOTICE ABOUT FRAUD
It has come to our attention that some of our sponsors/exhibitors have been contacted by third parties offering various services in connection with this event, and often implying they work with Customer Management Practice (CMP) or are associated with Customer Contact Week (CCW) events. Please be aware that these third parties are not authorized by, and have no relationship with, CMP or CCW events. CMP has reason to believe that the offers made by these third parties are fraudulent.
Delegate Lists
CMP will provide conference lists to its sponsors/exhibitors in accordance with the terms of their contracts, and as part of the sponsorship investment fee. Any third party demanding an additional fee for such lists is not authorized, does not have access to the conference list, and is likely selling fraudulent and inaccurate information. CMP cannot assume any responsibility for such lists, and sponsors/exhibitors bear the risk that the data may be inaccurate and/or not in compliance with applicable data privacy laws.
Hotel Reservations
CMP negotiates special rates for its attendees at the venue booked for the event. In order to receive these rates and other benefits for the event, sponsors/exhibitors should book through the link that will be provided to you directly by a member of the CCW event team. We have been made aware that third parties may reach out to sponsors offering to book room space for them at the event. CMP is not working with any such third parties, and any reservations they offer to make will not receive the group rates that CMP has negotiated for its attendees. CMP cannot assume any responsibility for any booing made through such third party.
Should you be contacted by one of these third-party scams, please be sure to inform us at [email protected].
Note
No third-party sales: Customer Contact Week doesn’t authorize external sales of attendee lists or travel bookings.
Scam alert: Unsolicited offers for attendee lists or hotel accommodations may be scams.
Official channels only: Use CMP-approved methods for all event arrangements.
End User pricing is applied to individuals directly employed by a brand and responsible for buying or evaluating Customer Contact and CX technology or other partnerships for their organizations.
Vendor pricing is applied to any company that offers products/solutions or consultancy services regardless of the role, responsibility, or job title of the executive considering attendance.
It is at the sole discretion of CMP and CCW to determine the applicable pricing grid by considering these guidelines.
CMP is committed to providing a welcoming and inclusive conference experience for all participants. If you have an accessibility-related need or to inform us of any dietary restrictions, please let us know in your registration profile or email us directly at [email protected], ideally at least four weeks prior to the conference.
CCW Las Vegas FAQs
Dates | Monday, June 22 – Thursday, June 25, 2026
Venue | Caesars Forum, 3911 S Koval Ln, Las Vegas, NV 89109
Nearby Hotels | Harrah’s and The LINQ (connected via sky bridge for easy access)
CCW Concierge powered by Observe.AI | 725.525.8535
General Event Information
Dates | Monday, June 22 – Thursday, June 25, 2026
Location | Caesars Forum, centrally located on the Las Vegas Strip, adjacent to the High Roller
Monday, June 22
■ Badge Pick-up
■ CMP Research Circle
■ CCW Welcome Party (Brooklyn Bowl)
Tuesday, June 23
■ CCWomen Summit
■ CCW Innovation Summit
■ CCW Management Summit
■ Interactive Workshops
■ CCW Excellence Awards Gala (evening, separately ticketed)
Wednesday, June 24
■ Main Stage Sessions
■ Expo Hall Open
■ 120+ Breakout Sessions
■ TransPerfect CCW After Party (Soleia at The Vanderpump Hotel)
Thursday, June 25
■ CCWomen Breakfast
■ Main Stage Sessions
■ Expo Hall
■ Breakout Sessions
■ Event Concludes
While speakers and topics are confirmed at the time of publishing, circumstances beyond CMP’s control may necessitate substitutions, alterations, or cancellations. CMP reserves the right to modify the advertised speakers/topics if necessary, without any liability. Updates will appear on our website and mobile app as soon as possible.
Tip: Always check the official CCW Las Vegas website or our mobile app for the most up-to-date schedule and venue changes.
CMP is committed to providing a welcoming and inclusive conference experience for all participants. If you have an accessibility-related need or to inform us of any dietary restrictions, please let us know in your registration profile or email us directly at [email protected], ideally at least four weeks prior to the conference.
Pass Types & Inclusions
Important: Every attendee must have an official name badge for entry into sessions, meals, and evening events.
End User Practitioner Pass pricing is applied to individuals directly employed by a brand and responsible for buying or evaluating Customer Contact and CX technology or other partnerships for their organizations.
It is at the sole discretion of CMP and CCW to determine the applicable pricing grid by considering these guidelines.
What’s Included
Monday, June 22
■ CCW Welcome Party
Tuesday, June 23
■ CCWomen Summit
■ CCW Innovation Summit
■ CCW Management Summit
■ All Interactive Workshops
■ Breakfast & Lunch
Wednesday & Thursday, June 24–25
■ Main Stage Sessions
■ Expo Hall
■ 120+ Breakout Sessions
■ Networking Opportunities
■ TransPerfect CCW After Party (June 24)
■ Breakfast & Lunch (both days)
Additional Perks
CCW Mobile App access, Speaker Meet & Greets, Book Signings
Prize Drawings
Note: The CCW Excellence Awards Gala (June 23) requires a separate $499 ticket. Inquire for any available tickets here.
Vendor Pass pricing is applied to any company that offers products/solutions or consultancy services regardless of the role, responsibility, or job title of the executive considering attendance.
It is at the sole discretion of CMP and CCW to determine the applicable pricing grid by considering these guidelines.
What’s Included
Monday, June 22
■ CCW Welcome Party
Tuesday, June 23
■ Restricted Workshop Access: Vendor pass holders cannot attend the Interactive Workshops except for the CMP-led sessions unless they are directly sponsoring a specific workshop. If sponsoring, access is granted only to that sponsored workshop.
Wednesday & Thursday, June 24–25
■ Main Stage Sessions
■ Expo Hall
■ 120+ Breakout Sessions
■ Networking Opportunities
■ TransPerfect CCW After Party (June 24)
■ Breakfast & Lunch (both days)
All Sponsor/Vendor Guest Passes exclude Tuesday, June 23 sessions and meals, unless you purchase a $1,000 upgrade. Without that upgrade, you cannot attend any Tuesday sessions, and no meals are provided that day.
Note: The CCW Excellence Awards Gala, June 23, requires a separate $499 ticket. Inquire for any available tickets here. Vendor Pass pricing varies; check our site or contact your rep for details.
Registration & Ticketing
Go to the CCW Las Vegas Registration page and select the correct pass type (End User or Vendor). If you are a vendor, please do not register as an end user to avoid cancellation.
Early Bird: Check the site for special early bird offers.
Group Discounts: Available for teams. Email Us or check the registration page for more info.
No. The CCW Excellence Awards Gala requires a separate $499 ticket. No pass type includes Gala admission. Purchase Gala tickets here.
No. We do not issue guest passes, and no badge = no entry for all event activities.
Transfer
You may substitute attendees by providing reasonable advance notice to CMP via email.
Cancellations
For any written cancellation received at least eight (8) days prior to the conference, you will receive a 90% credit to be used at another CMP event within one year from the date of issuance. An administration fee of 10% of the contract fee will be retained by CMP for all such cancellations.
No credit will be issued for cancellations made within seven (7) days (inclusive) of the conference start date.
No refunds are issued under any circumstances.
No. We do not offer single-day passes or prorated registrations. All pass types cover the full specified date range.
Yes. Accredited members of the media can request a press pass. Please email us with credentials to inquire.
Smart Badges
We use RFID-enabled Smart Event Badges for rapid check-in, contact info exchange (tap-to-connect), and real-time engagement (polling, prize drawings, lead retrieval). You’ll receive your badge at on-site registration. Wear it at all times – it’s mandatory for admission to sessions, the expo hall, and evening events.
Meals & Special Events
If your pass covers a given day, you receive:
- Breakfast & lunch (on those days)
- Refreshment breaks
- Select evening receptions (open bar at certain events)
Monday: CCW Welcome Party with food and drinks.
Tuesday: Breakfast & lunch only for End User Pass holders or Vendors who purchase a $1,000 Tuesday upgrade.
Wednesday & Thursday: Breakfast & lunch are included for both End User and Vendor passes.
Monday, June 22: CCW Welcome Party (Brooklyn Bowl at The LINQ Promenade)
Tuesday, June 23: CCW Excellence Awards Gala (separate $499 ticket required)
Wednesday, June 24: TransPerfect CCW After Party (Soleia at The Vanderpump Hotel)
Travel & Logistics
Harrah’s and The LINQ, both connected to Caesars Forum via sky bridge. Book early for special CCW attendee rates.
Harrah’s self-park garage is available. Standard parking fees apply – we do not validate parking.
Not provided on-site. Please store baggage at your hotel.
Complimentary WiFi is available throughout Caesars Forum. Details can be found on the back of your event badge and will be shared at registration.
Onsite Experience
At the CCW Registration Desk by the Forum Ballroom (inside Caesars Forum). Bring a government-issued photo ID.
Registration Desk Hours
Monday, June 22
8:00 AM – 5:00 PM
Tuesday, June 23
8:00 AM – 5:00 PM
Wednesday, June 24
7:00 AM – 6:00 PM
Thursday, June 25
7:00 AM – 3:00 PM
Yes. The CCW Mobile App (integrated with your Smart Badge) allows you to:
- View and customize your schedule
- Access speaker bios, session info, and venue maps
- Engage in live polls, Q&As, and participate in prize drawings
- Network with other attendees and sponsors
A download link will be emailed to attendees before the event.
Conference & Expo: Smart business casual
CCW Excellence Awards Gala: Formal or black tie
Evening Parties: Smart casual (remember, it’s Vegas!)
Official photographers and videographers will be on-site. By attending, you consent to being photographed or filmed for promotional purposes.
Code of Conduct
We have a zero-tolerance policy for harassment or discrimination. Any disruptive behavior may result in removal without refund. Please treat all attendees, speakers, and staff with respect.
Children & Unregistered Guests
No children or guests are permitted. No badge = no entry to all CCW activities.
Workshops & Sessions
End User Pass Holders
Full access to CCWomen Summit, CCW Innovation Summit, CCW Management Summit, and all Interactive Workshops.
Vendor Pass Holders
Access only to CMP-led Interactive Workshops.
Vendors cannot attend the other workshops unless sponsoring a specific one (in which case access is limited to that sponsored workshop) or purchasing an upgrade to attend CCWomen Summit, CCW Innoation Summit, or CCW Management Summit.
Yes. Vendor pass holders must purchase a $1,000 upgrade to attend any non-sponsored Interactive Workshops (beyond the CMP-led) and to access Tuesday’s breakfast and lunch.
CCW Excellence Awards Gala
No. This separately ticketed event ($499) is open to all attendees, but it’s not included in any pass type. Purchase Gala tickets here.
An evening of celebration recognizing outstanding achievements in the customer contact space. Dinner, networking, and entertainment will be provided. Formal or black tie attire is encouraged.
Access & Security
Yes. Your CCW smart badge is required for:
- All conference sessions & breakouts
- The Expo Hall
- Evening events & parties
We may conduct bag checks or use security personnel at certain entry points for everyone’s safety. Please follow staff instructions.
Outboarding
Definition: Outboarding is the unethical act of soliciting business outside the terms of an official CCW sponsorship via unauthorized exhibits, demos, offsite events, or branded activations (including commercial activity from hotel rooms or public areas).
CCW’s Stance: We prohibit outboarding to protect our sponsors’ investment and the integrity of the show. Official sponsors may host parties/events that complement their presence at CCW, but any function competing with official programming must be approved by the account manager.
Consequences: Outboarding violates CCW policy and IAEE guidelines. Offenders will be expelled without a refund, and repeat violations may result in permanent exclusion from future CMP events.
Reporting Outboarding: If you receive an invitation from a non-authorized exhibitor or see solicitations outside official exhibit booths, please alert CCW at [email protected] or notify show management at the check-in desk.
Fraud Alert
Please be advised that in the conference industry, we often come across fraudulent service providers that claim to be able to offer hotel reservation services. Note that Customer Contact Week has not authorized them, or any other organization, to contact you on our behalf. We encourage you to avoid these attempts by not engaging with suspicious emails or calls.
We recommend that attendees follow the booking instructions on this website to make all hotel reservations. Booking with unknown service providers exposes you to the risk of incurring fraudulent credit card charges, and your reservation for the conference may not be valid.
If you think you have been contacted by a fraudulent service provider, please be sure to inform us at [email protected].
Note
No third-party sales: Customer Contact Week doesn’t authorize external sales of attendee lists or travel bookings.
Scam alert: Unsolicited offers for attendee lists or hotel accommodations may be scams.
Official channels only: Use CMP-approved methods for all event arrangements.
Still Have Questions?
Email: [email protected]
Onsite: Visit the Registration Desk near the Forum Ballroom
Website: CCW Las Vegas for the latest news, detailed agenda, and FAQs
We can’t wait to welcome you to Customer Contact Week! Enjoy the sessions, connect with your peers, and maximize every opportunity to learn and collaborate. See you soon in Las Vegas!