CCW Las Vegas | June 2025

Excellence Awards

The Industry’s Most Exciting Night of the Year

The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.

The mission of the CCW Excellence Awards is to raise the bar for the contact center profession by identifying top practices, superior thinking, creativity, and execution across the full spectrum of contact center functions.

The 2025 Awards program celebrates stories of strength, endurance, perseverance, and operational continuity across the profession.

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Stage with bright purple and yellow lights at CCW Excellence Awards event.

Get Your Ticket

All awards gala tickets must accompany tickets to CCW Las Vegas. Awards gala tickets are not available a la carte.

Need assistance with your Gala ticket reservation? Let us know and a member of the team will be happy to help.

CCW Excellence Awards tickets are SOLD OUT

2025 Categories

End User Categories

  • Customer Contact Leader of the Year
  • Customer Contact Agent of the Year
  • Customer Contact Manager of the Year
  • Best in Class Contact Center (1-99 Seats)
  • Best in Class Contact Center (100+ Seats)

Vendor Categories

  • Automation Solution of the Year
  • Cloud-Based CX Solution of the Year
  • BPO of the Year
  • Workforce Innovation of the Year
  • Disruptive Technology of the Year

End User & Vendor Categories

  • CCWomen Hall of Fame
  • CCWomen’s Best Workplace for Gender Equity
  • CMP Research: Best of the Best Employee Experience
  • CMP Research: Best of the Best Self-Service Innovation

2025 Award Winners

End User Categories

Customer Contact Leader of the Year

  • Dana Lloyd, Synovus Bank

Customer Contact Agent of the Year

  • Sandy Bahhur, Synovus Bank

Customer Contact Manager of the Year

  • Cordell Miles, IAA

Best in Class Contact Center (1-99 Seats)

  • OneCause

Best in Class Contact Center (100+ Seats)

  • Nespresso

Vendor Categories

Automation
Solution of the Year

  • NICE

BPO of the Year

  • Working Solutions

Cloud-Based CX
Solution of the Year

  • Sprinklr

Disruptive Technology
of the Year

  • Gladly

Workforce Innovation
of the Year

  • Centrical

End User & Vendor Categories

CMP Research Best of the Best: Employee Experience

  • Alorica

CMP Research Best of the Best: Self-Service Innovation

  • National Debt Relief

CCWomen’s Best Workplace for Gender Equity

  • Mosaicx

CCWomen Hall of Fame

  • Leigh Roach, Johnston & Murphy
  • Natalie Beckerman, IHG