Logo for "CCW Excellence Awards" with "CCW" in white inside a rectangle and "Excellence Awards" in gold text on a light gray background.

The Industry’s Most
Exciting Night of the Year

Applications Now Open
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Where We Honor Excellence in Customer Contact

The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.

The mission of the CCW Excellence Awards is to raise the bar for the contact center profession by identifying top practices, superior thinking, creativity, and execution across the full spectrum of contact center functions.

The 2026 Awards program celebrates stories of strength, endurance, perseverance, and operational continuity across the profession.

Key Deadlines

Application Deadline: February 27, 2026
Finalists Announced: April 27, 2026
Winners Announced: June 23, 2026

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Stage with bright purple and yellow lights at CCW Excellence Awards event.

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All awards gala tickets must accompany tickets to CCW Las Vegas. Awards gala tickets are not available a la carte.

Need assistance with your Gala ticket reservation? Let us know and a member of the team will be happy to help.

Two men in white suits, one gesturing while the other performs a card flourish, with playing cards fanned out in the air.

Featuring entertainment by Geno Ploeger and a
special guest appearance by Mat Franco.

2026 Categories

End User Categories

  • Customer Contact Leader of the Year
  • Customer Contact Agent of the Year
  • Customer Contact Manager of the Year
  • Best in Class Contact Center (1-99 Seats)
  • Best in Class Contact Center (100+ Seats)

Vendor Categories

  • Automation Solution of the Year
  • Cloud-Based CX Solution of the Year
  • BPO of the Year
  • Workforce Innovation of the Year
  • Disruptive Technology of the Year

End User & Vendor Categories

  • CCWomen Hall of Fame
  • CCWomen’s Best Workplace for Gender Equity
  • CMP Research: Best of the Best Employee Experience
  • CMP Research: Best of the Best Self-Service Innovation
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