CCW Las vegas
Over 25 Years of Strategic Insights Driving Customer Contact Innovation
June 9-12, 2025 | Caesars Forum, Las Vegas
Empowering Customer Contact Professionals to Impact Change
Customer Contact Week was created to empower customer contact executives with a collaborative platform to explore best practices, innovative technologies, and essential customer service priorities. As the industry has evolved, so has CCW, continuously adapting to profound advancements in technology and shifting customer expectations.
CCW continues that tradition by exploring digital transformation strategy, generative AI and emerging technologies, remote work, customer experience best practices, leadership & culture, and more. Our carefully curated agenda features thought-provoking keynotes, interactive workshops, and engaging think tanks, equipping you and your team with cutting-edge strategies and tactics to pave the way forward.
Connect with our team to explore how Customer Contact Week can benefit you and your organization. Get instant access to the event brochure, reports, and key details—just fill out the form to get started!
CCW Las Vegas Agenda
DAY ONE
Monday, june 9
8:00AM-5:00PM
CCW Attendee Badge Pick Up
6:00PM
CCW Welcome Party
DAY TWO
TUESDAY, june 10
8:00AM
Check-In & Breakfast
9:00AM
Workshops & Summits
12:30PM
Lunch
1:30PM
Workshops & Summits
6:00PM
CCW Excellence Awards Gala
DAY THREE
WEDNESDAY, june 11
7:00AM
CCW Attendee Badge Pick Up
8:00AM
Main Stage
10:00AM
Expo Hall Grand Opening
11:00AM
Breakout Sessions
12:45PM
Lunch
1:45PM
Breakout Sessions
4:30PM
Main Stage
8:00PM
TransPerfect CCW After Party
DAY FOUR
THURSDAY, june 12
7:00AM
CCWomen Breakfast
8:00AM
Main Stage
10:00AM
Networking Reception
11:00AM
Breakout Sessions
12:45PM
Lunch
1:45PM
Breakout Sessions
3:00PM
Main Stage
5:30PM
CCW Conference Concludes
5,000+
Attendees
49
U.S. States
46
Countries
200+
Solution Providers
Unlock The Experience
Your passes are waiting. Register today and join thousands of professionals empowering their CX decisions and the future of customer contact.
June 9-12, 2025 | Caesars Forum, Las Vegas
Get in touch with a member of the team to learn more about how Customer Contact Week can benefit you and your organization.
Gain access to the event brochure, reports, and key event information – fill out the form to get started!
Additional Information
Please be advised that in the conference industry, we often come across fraudulent service providers that claim to be able to offer hotel reservation services. Note that Customer Contact Week has not authorized them, or any other organization, to contact you on our behalf. We encourage you to avoid these attempts by not engaging with suspicious emails or calls.
We recommend that attendees follow the booking instructions on this website to make all hotel reservations. Booking with unknown service providers exposes you to the risk of incurring fraudulent credit card charges, and your reservation for the conference may not be valid.
If you think you have been contacted by a fraudulent service provider, please be sure to inform us at [email protected].
Note
No third-party sales: Customer Contact Week doesn’t authorize external sales of attendee lists or travel bookings.
Scam alert: Unsolicited offers for attendee lists or hotel accommodations may be scams.
Official channels only: Use CMP-approved methods for all event arrangements.
End User pricing is applied to individuals directly employed by a brand and responsible for buying or evaluating Customer Contact and CX technology or other partnerships for their organizations.
Vendor pricing is applied to any company that offers products/solutions or consultancy services regardless of the role, responsibility, or job title of the executive considering attendance.
It is at the sole discretion of CMP and CCW to determine the applicable pricing grid by considering these guidelines.
CMP is committed to providing a welcoming and inclusive conference experience for all participants. If you have an accessibility-related need or to inform us of any dietary restrictions, please let us know in your registration profile or email us directly at [email protected], ideally at least four weeks prior to the conference.