2026 January Market Study

Emerging Contact Center Technology

Customer experience expectations are rising — but many contact centers are struggling to keep up. As service quality declines and teams face growing pressure, the path forward isn’t guesswork or hype. It’s smarter, strategic technology adoption.

This new whitepaper reveals where CX leaders are investing in AI, analytics, and next-gen tools to drive efficiency, strengthen trust, and deliver more personalized support at scale. Get the insights and roadmap you need to build a high-performing contact center in 2026 and beyond.

Customer Contact Week was created to empower customer contact executives with a collaborative platform to explore best practices, innovative technologies, and essential customer service priorities. As the industry has evolved, so has CCW, continuously adapting to profound advancements in technology and shifting customer expectations. 

CCW continues that tradition by exploring digital transformation strategy, generative AI and emerging technologies, remote work, customer experience best practices, leadership & culture, and more. Our carefully curated agenda features thought-provoking keynotes, interactive workshops, and engaging think tanks, equipping you and your team with cutting-edge strategies and tactics to pave the way forward.