CCW Las Vegas | headliner
Geoff Burbridge
Join Geoff Burbridge on the Main Stage
Thursday, June 12 | Main Stage
Geoff is a Managing Vice President in the Channels Organization for Capital One’s US Card Division. Leading the Horizontal Services team, Geoff and his team oversee a diverse range of disciplines – including quality, learning, complaints administration and supplier solutions. In addition, they work closely with the Capital One partners and play a key role in the integration of the Discover, driving strategic initiatives to enhance operational efficiency as well as agent and customer experience across multiple touchpoint.
Geoff joins Capital One from Truist where he was an Executive Vice President and Head of the Truist Care Centers. Leading 4,000+ Truist teammates and contractors to care for the teammates, clients and communities that Truist serves. Geoff started his career on the front line and has more than 30 years of financial services experience in both banking and insurance, primarily working with large scale customer-facing channels, contact center (voice and non-voice), social media, digital/mobile as well as branches. He serves as the Chairman the advisory board for Customer Contact Week.
Geoff is a Michigan native and is a Michigan State University graduate.