CCW Nashville | October 2025
2025 Headliners
Dick Vitale
From the sidelines to the spotlight, Dick Vitale has been the voice—and heart—of college basketball for over four decades. A broadcasting icon, Vitale joined ESPN in its infancy in 1979 and has since called over 1,000 games with his signature enthusiasm, passion, and unforgettable flair.
Before the mic, Vitale made his mark courtside—coaching at every level from high school to the NBA. In 2008, he was inducted into the Naismith Memorial Basketball Hall of Fame, cementing his legacy as not just a commentator but a contributor to the game’s growth.
Off the court, Vitale is a tireless philanthropist, serving on the board of The V Foundation for Cancer Research and raising millions for pediatric cancer initiatives. He’s also a bestselling author, award-winning speaker, and proud family man.
Whether he’s analyzing a game, raising funds for a cure, or inspiring future generations, Dick Vitale brings unmatched energy, heart, and impact to everything he does. Don’t miss his incredible story of resilience and success right on the CCW Nashville stage.
Bill Strickland
For more than 55 years, Bill Strickland has been an innovator in the service of providing underserved people with learning and healing environments that inspire hope and shatter expectations for what they can achieve.
What started as a few pottery wheels in a basement in Pittsburgh has become a constellation of world-class vocational training & arts education centers across the United States and globally. Since founding the Manchester Bidwell Corporation in 1972, Bill has guided the creation of more than a dozen vocational training centers for under-resourced communities.
In 2023, Bill continued to expand his mission, founding the Strickland Global Leadership Institute (SGLI) to institutionalize and propel his vision into the future. SGLI facilitates the creation of new centers, supports the centers guided by his vision, and will go on to train & mentor people in how to start & run these centers.
At CCW Nashville, you’ll get to hear Bill’s inspiring story – one rooted in passion, humility, and dignity for all.
Shantel Love
As organizations focus on delivering exceptional customer experiences, too many overlook the critical role employee experience plays in driving those results. Join Shantel Love as she shares how people-centered leadership creates empowered, engaged teams, and how that empowerment translates into measurable CX impact.
With a track record leading global customer success teams across industries, Shantel is known for her ability to integrate EX and CX strategies at scale. She’s grown global teams by more than 180% while maintaining high customer satisfaction, and she brings real-world insights on leadership, employee engagement, and cultural transformation.
At CCW Nashville, Shantel will inspire action, sharing her leadership strategy for building environments where team members feel valued, supported, and empowered to contribute authentically. She’ll outline practical methods for increasing employee engagement, building trust across the organization, and creating an integrated approach that benefits both the workforce and the customer.
