Live Chat Software

The World’s Largest Customer Contact Event?


Attendees Expected


Expert Speakers


Hours of Networking


Sponsors & Exhibitors

What is Customer Contact Week?

Formerly known as Call Center Week, CCW is the #1 conference & expo for CX, contact center, customer care professionals. Be part of the community that comes together each year for a week full of learning, networking, and some fun!


Janelle Sallenave

Head of Customer Support North America

Josh Ives

Vice President, Customer Experience
Samsung Electronics

Jason Bradshaw

Chief Customer Officer
Volkswagen Group Australia

Nick Friedman

President and Co-Founder
College Hunks Hauling Junk and College Hunks Moving

Dan Gingiss

"Winning at Social Media" & Podcaster

Jeanne Bliss

Customer Bliss

Kelli Durkin

VP Customer Service

Shep Hyken

Chief Amazement Officer
Shepard Presentations, LLC


Future Leaders Lab

Future Leaders Lab

An open forum to help you gain the skills to take your next career step

Interactive Workshops

Executive Club

VP-level & above club to help you move beyond tactical case studies and into strategic discussion

Future Strategy/Technology


Sessions focused on proven case study approaches to delivering world-class service

Executive Club

Interactive Discussion Groups

New & improved! Pre-selected small group discussions on topics that matter to you most

Request more information




CCW's newest initiative: a group meet-up designed by women, for women in the industry

Lunch & Learns

Tech & Innovation Day

Powered by CCW Digital, join fireside chats on automation, analytics, AI partners, and more

Annual Cocktail Reception

5 O'Clock Somewhere

Happy Hour starts early at CCW, so grab a drink & network in between sessions

Lunch & Learns

Exclusive Site Tours

An all-time favorite for CCW attendees. Tour Zappos, T-Mobile Arena, TTEC and others!

…and Unforgettable!

You’ll be learning and networking all week at CCW. But most importantly, you’ll leave with an unforgettable experience with your community.

CCW Excellence Awards

The CCW Excellence Awards honor, recognize and promote individuals and teams

who have made a commitment to driving superior contact center and CX performance.

Key Dates


Sponsors & Exhibitors
Media Partners