- Learn How to Apply a Tech Intensity Framework to Maximize the Value of Your Technology, People, and Processes
- How to Optimize Your Tech Stack: State-of-the-Art Tools for Small Contact Centers
- Build a Contextualized Framework for Digital Customer Engagement
- Beyond FAQs and Chatbots: Harness the Power of Self-Service to Enhance the Assisted Customer Experience
- Building Responsible and Ethical Customer Contact Experiences with Generative AI
- Crafting Your Conversational AI Strategy: Achieving Fastest Time-to-Value and ROI
- Knowledge is Power: Building a Comprehensive Knowledge Base to Empower Your Customer Support Teams
- Master Social Media as a Customer Service Channel
- Optimizing Customer Experience Strategy Through Journey Mapping
- Digital Channels for an Omnichannel Customer Experience
- Build a Best-in-Class Onboarding Experience for Agent Success
- Workforce Planning in an Unpredictable Operating Environment
- Create a Coaching Culture for Hybrid Talent Success
- CMP Research & Customer Contact Leaders of the Future
- The KPI Disconnect - Improving Agent Retention through Manager Behaviors
- Building Resilience and Adaptability in Customer Contact Organizations
- Building High-Performing Teams and Leading People
- How to Optimize Agent Technology to Reduce Cost and Transform CX
- How to Calculate the Return on Design-Based CX Improvements
- Translating KPIs into Customer and Business Value: Financial Leadership in the Contact Center
- Achieving Customer Happiness: Wayfair's Journey to Unleashing the Power of CX
- Revolutionizing Patient Relationships: Using Contact Centers to Improve Healthcare Outcomes
- How to Empower and Energize Teams Across Your Organization with CX Insights
- NYU Langone Health Pumps Life Into New Call Centers
- Strategies for Standardizing Customer Service in Growing Organizations
- Innovation and Transformation: Lessons from the Las Vegas Chief Innovation Officer
Customer Contact Week Las Vegas
June 19th - 22nd, 2023
Caesars Forum, Las Vegas
Revolutionize Your Customer Experience Strategy at CCW 2023
Elevate Your Customer Strategy at the #1 Global Event Series for Customer Contact Executives
Join world-class customer contact and CX leaders at the must-attend global event, Customer Contact Week (CCW) 2023, in Las Vegas, NV, from June 19-22, 2023. Get ready to elevate your customer strategy with cutting-edge content, expert insights, and innovative solutions.
Celebrating 25 Years of Connecting CX Industry Leaders
Celebrating 25 years of connecting CX industry leaders, CCW has transformed from Call Center Week into a premier platform for groundbreaking solutions, innovative ideas, and best practices essential for contact center and CX executives.
Don't Miss Out – Register Today!
Don't miss out on this opportunity to enhance your customer contact strategy, network with the best in the business, and discover the future of customer experience. Register now and prepare to be inspired at CCW 2023.
MAIN STAGE HEADLINERS
DIGITAL TRANSFORMATION & INNOVATION
Discover the latest strategies, tools, and technologies to drive successful digital transformation initiatives in customer contact centers. Learn how to stay ahead of the curve and leverage innovation to enhance customer experiences and optimize operations.
FEATURED SESSIONS:
GENERATIVE AI & EMERGING TECHNOLOGIES
Discover the potential of artificial intelligence, machine learning, and other emerging technologies in transforming customer contact experiences. Learn how to implement artificial intelligence, harness the power of data analytics, and leverage cutting-edge tools to optimize customer service delivery.
FEATURED SESSIONS:
OMNICHANNEL & SELF SERVICE
Learn how to optimize your omnichannel strategy, integrate self-service options, and harness the power of conversational AI to provide a seamless, differentiated, and connected customer experience across all channels.
FEATURED SESSIONS:
WORKFORCE MANAGEMENT
Gain insights into managing and motivating remote and hybrid teams, hiring and retaining top talent, and implementing effective training programs. Learn how to adapt to changing workforce trends and create an environment that fosters employee growth and satisfaction.
FEATURED SESSIONS:
LEADERSHIP & CULTURE
Explore best practices for building a high-performance culture, developing strong leadership skills, and fostering employee engagement. Gain insights into creating an empathetic, diverse, and inclusive work environment to drive exceptional customer experiences.
FEATURED SESSIONS:
CONTACT CENTER OPERATIONS & EFFICIENCY
Dive into practical solutions for enhancing contact center operations, increasing efficiency, and improving agent productivity. Learn from industry experts how to overcome common challenges, streamline processes, and maximize the value of your resources.
FEATURED SESSIONS:
CUSTOMER EXPERIENCE & ENGAGEMENT
Explore the latest trends and best practices in customer experience (CX) and engagement. Learn how to create personalized, seamless, memorable experiences across various touchpoints, leveraging journey mapping, design thinking, and other innovative strategies.
FEATURED SESSIONS:
INDUSTRY INSIGHTS & BEST PRACTICES
Industry leaders share their experiences, insights, and best practices in delivering exceptional customer service. Learn valuable lessons from real-world case studies, success stories, and expert discussions tailored to specific industries.
FEATURED SESSIONS: