Creating a great customer experience starts with understanding the current customers’ experience. Verizon’s Customer Experience Design team can complete an in-depth review of your Voice of the Customer program, and through analytics and journey mapping, uncover your customers’ real journeys and experiences. Utilizing this fact-based data, Verizon helps remove "friction" in the customer journey and increase the lifetime value of your customers by earning their loyalty. Our Customer Contact Solutions—Customer Experience Design, Cloud Contact Center, Global Transport and Routing services, Digital Services and Managed Services—can help you plan, build and deliver exceptional personalized experiences to your customers. We can help you differentiate your customer experience, while helping you improve agent productivity, control costs and increase revenue.