Whether deploying Premise or Cloud applications, T-Metrics delivers advanced multimedia contact center capabilities that meet today’s technical and budgetary requirements. By combining presence, voice, video, chat, SMS, and social media into a universal queue, T-Metrics delivers a truly unified contact center complete with call and screen recording. Because T-Metrics also supports agent consolidation across multiple switching platforms, contact center migration occurs according to each organization’s roadmap. Seamless strategic transitions from legacy platforms to SIP platforms have never been easier. Our worldwide customer base includes public and private sector organizations that range from Fortune 500 companies to small establishments.