Solvvy delivers an effortless and intelligent self-service experience for customers powered by advanced machine learning and artificial intelligence. Companies immediately reduce ticket volume by 15-20% and lower operating costs while simultaneously improving customer satisfaction.
Top brands such as Under Armour, Vimeo, MailChimp and Peloton use Solvvy to provide omnichannel self-service to their customers and provide immediate resolutions of customer issues.
Solvvy can be deployed in a matter of hours with no engineering effort required. It seamlessly integrates with your existing knowledge-base, ticketing systems, chat systems and community forums. Among others, it integrates with Salesforce Service Cloud, Zendesk, Oracle Service Cloud, Salesforce Community Cloud, Lithium, Zopim, Olark, LiveChat, SnapEngage and Intercom. Once Solvvy goes live, Solvvy’s AnswerGraph technology enables companies to start answering customer questions using existing knowledge base articles and case history and improve customer experience with instant resolutions.
Solvvy's AI platform learns from every customer interaction and improves the self-service experience effortlessly over time.