NICE Uptivity, a division of NICE, enables small to medium sized contact centers to continuously improve every aspect of each step of an agent’s life cycle and enhance customer satisfaction. Whether they have 20 agents or 500 agents, NICE Uptivity customers get exactly what they need thanks to a modern, integrated, and scalable suite of products that offers a unified system for performance management, workforce management, speech analytics, call recording and more. Unparalleled customer service and support from our in-house staff result in a better value, and a lower total cost of ownership. NICE is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real-time from multiple sources, including phone calls, mobile apps, email, chat, social media, and video. NICE solutions are used by over 25,000 organizations in more than 150 countries, including 80 of the Fortune 100 companies.