ITyX is an international renowned pioneer of artificial intelligence solutions for the automation of text-based information. ITyX software captures, analyses, classifies, extracts, routes and processes incoming message cross all the channels. ITyX’ OmniChannel AI service desk solution “ThinkOwl” adapts to the behaviour of agents and provides a 360° customer overview. ThinkOwl is the right solution for every customer request, every communication channel at the right time and context. This way, recurring service requests are automatically answered. The software learns from the agent and the agent gains from the software. The perfect combination of people and AI - for happy customers.