CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.
Our experienced consulting and integration team is at the top of its game in identifying the latest customer-driven communication requirements and integrating them into innovative customer service centers.
CCT ContactPro empowers call center agents to efficiently serve customers in today's demanding world of multi-channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing infrastructure while decreasing contact center costs and increasing customer satisfaction.