BenchmarkPortal is a leader in Contact Center Benchmarking, Certification, Training (through the College of Call Center Excellence), Consulting, Research and Industry Reports. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and hosts the world's largest contact center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team has gained international recognition for its contact center expertise. Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness. Visit our website at www.benchmarkportal.com.