Altivon builds some of the largest, most complex contact center solutions in North America. We begin by understanding your needs, then design, deploy, support and evolve the best-fit solution. Altivon has designed and implemented contact center solutions for more than 25 years.
Altivon can help you form and execute your strategy for elevating customer experience, enhancing employee engagement and evolving operations. Our project teams include best in class project managers, solution architects, application consultants, implementation engineers, software developers, quality engineers and trainers.
Reduce customer effort with solutions built around self-service, callbacks, process automation and more. Give agents greater insight into the customer journey and leverage real-time analytics to guide complex interactions. Get the most out of your operation through performance monitoring and workforce management.
Founded in 1989, we are the only Genesys partner to deploy solutions on all their technology platforms—PureEngage, PureConnect and PureCloud.
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