Talkdesk

Talkdesk

 Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be easily deployed without phones, hardware, downloads or IT experts. Deployment can be managed in a matter of minutes using only a web browser. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features like call recording, click-to-call and advanced routing. Talkdesk also includes 25+ seamless out-of-the-box integrations with high-profile business tools, including Salesforce, Zendesk, Desk.com and Slack.

 

Talkdesk empowers contact center managers to improve productivity and responsiveness by making data-driven decisions based on comprehensive historical reporting and real-time metrics. Automations can be easily set up to reduce entry errors and eliminate duplication. Contact center agents use Talkdesk to work from anywhere and stay connected with the customers who need them. Agents on calls are continuously updated with real-time CRM account information and customer call logs. These increasingly personalized conversations drive gains in customer satisfaction and loyalty.


Today, customer heroes at more than 1200 companies are using Talkdesk to provide world class customer support.

Contact Info:

Website: http://www.talkdesk.com