One of the biggest differentiators for contact centers, BPOs and their brands is language: Engaging with customers in their preferred language and channels directly impacts CX. 

Until now, language solutions for customer care have failed to meet company and consumer expectations. Over-the-phone interpretation (OPI) only addresses voice, ignoring increasingly important self-service channels, and machine translation-based products don't deliver quality high-enough for digital channels.

In 2016, Lionbridge is delivering real-time translation that works for contact centers. At Call Center Week, see how you can now provide multi-lingual capabilities across the entire omni-channel. Deliver outstanding omni-lingual customer service using your existing communications platforms to increase your revenue and decrease your cost/risk. 

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