Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Yalonda Wilson

AVP, Operations - Shared Services
Voya Financial

11:00 AM Reinvest in the New IVR in a Digital World

+ Use Big Data to create a predictive IVR experience
+ Leverage multiple emerging technologies to simplify CX including visual IRV and internet based IVR

Check out the incredible speaker line-up to see who will be joining Yalonda.

Download The Latest Agenda