Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Val Matula


Vice President and CTO - Emerging Products and Technology
Avaya


2:10 PM Disruptive Technologies That Will Re-define the Contact Center

The contact center is no longer about taking calls and emails.  Learn how new technologies, such as IoT and Blockchain, are leveraged to obtain a competitive advantage with the delivery of unique services for your customers.

3:00 PM Understanding Your Customers – Even the Customer You Don’t Know

How can you deliver personalized service to prospective customers you do not know?  Learn how Avaya’s unique analytics capabilities provide greater insight on customer expectations resulting in higher satisfaction scores that go straight to the bottom line.

2:10 PM Disruptive Technologies That Will Re-define the Contact Center

The contact center is no longer about taking calls and emails.  Learn how new technologies, such as IoT and Blockchain, are leveraged to obtain a competitive advantage with the delivery of unique services for your customers.


Check out the incredible speaker line-up to see who will be joining Val.

Download The Latest Agenda