VP Product Management
By now, the benefits of moving your contact center to the cloud are clear: increased productivity with agents that can work from anywhere, the ability to move faster, operate with more flexibility, and more quickly offer services that previously seemed complex or out of reach. Connecting your cloud-based contact center to your communications system and contextual mobile services, like SMS and social chatbots, offers even more value as you deepen customer relationships and loyalty.
Yes, the benefits are clear but the question remains: how? In this session, attendees will be shown a clear path on how to migrate your contact center to the cloud, with attention paid to key decisions, potential challenges, and the value to your business.