Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Tamara Winyard

Customer Care Director
ProCaps Laboratories

8:30 AM

Don’t miss this tour experience at ProCaps Laboratories, an environmentally friendly solar powered facility in Henderson. The company employs 250 including 40-55 contact center agents and support staff. Discover how the vitamin leader embodies health and wellness as a brand in their culture. Find out how they’ve created a culture where employees “own the brand.” We will also hear about the Vitamin Angels program that supplies pre-natal vital vitamins to needy moms around the world. During the tour, we will visit the following teams: call center floor, training, quality, and the digital customer service team.


8:30 AM Check-In
8:45 AM Depart for ProCaps Laboratories
9:00 AM Site Tour and Presentation
11:15 AM Depart for The Mirage
11:30 AM Arrive Back to The Mirage

Check out the incredible speaker line-up to see who will be joining Tamara .

Download The Latest Agenda