Live Chat Software
June 18-22, 2018
The Mirage, Las Vegas
Speaker Information:

Steve Kosiba


Product Marketing Manager
Genesys


12:20 PM Enhance Your Workforce Management Solutions with Strategic Long-term Planning

If you were to ask a seasoned contact center executive the definition of workforce management, they would reply with some form of this... workforce management is the art and science of ensuring the contact center has the right number of resources available at the right time in order to hit specific service standards. But traditional workforce management software doesn't do so well with longer term planning. Join us as we discuss exactly why we need to think about strategic planning, how to optimize strategic plans, decision analyses that strategic planning models enable, and the benefits associated with doing so.


Check out the incredible speaker line-up to see who will be joining Steve.

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