June 18-22, 2018
The Mirage, Las Vegas

Siobhan Miller

Sr. Director, Portfolio Market Strategy

Siobhan Miller is Sr. Director, Portfolio Market Strategy. For over 15 years she has worked with operations and customer experience professionals across industries to develop and implement products that enable improvements to the engagement, satisfaction and loyalty of their customers. In her current role, she focuses on driving innovations in the contact center, particularly in the areas of automation, quality, workforce management, and desktop and process analytics.

11:15 AM Empower, Improve and Transform Your Contact Center with Automation

Leading brands adopt automation to evolve customer and employee engagement. They drive loyalty, satisfaction, revenue and efficiency in their contact centers. Join this session to learn best practices for extending your competitive advantage:

-          Empower your workforce with customer insights, knowledge and automation for better responses and experiences
-          Improve performance with targeted coaching and automated evaluation of all customer calls 
-          Transform your contact center in response to changing requirements and expectations  

Check out the incredible speaker line-up to see who will be joining Siobhan.

Download The Latest Agenda