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June 24 - 28, 2019
The Mirage, Las Vegas

Shep Hyken

Chief Amazement Officer
Shepard Presentations, LLC

9:50 AM NETWORKING BREAK IN THE EXPO HALL: “Meet the Customer” Program

The renowned CCW Vegas Expo features a unique new dynamic this year. The “Meet the Customer” program networking break provides you with a chance to meet customers of solution providers at their respective booths. Even deeper than a demo, hear case studies and anecdotes directly from customers.


Be Amazing or Go Home
Shep Hyken

The Future of Contact Centers
Jim Iyoob

4:15 PM CLOSING KEYNOTE: World Class Service Starts with Culture

World Class Service isn’t just about the front line delivering an amazing level of service to customers. Amazing service must permeate throughout the entire company. What’s happening on the inside of an organization is felt on the outside by the customer. It’s all about the culture, and that starts with leadership at the top. In this high-energy and content-rich keynote, Shep Hyken will share a six-step formula for creating a customer-focused culture. He will also share some of the top tactics and strategies organizations use to deliver world class service that disrupt competitors and potentially entire industries.

Interested for more information on the full agenda? View the brochure now!

Check out the incredible speaker line-up to see who will be joining Shep.

Download The Latest Agenda