Senior Director, Customer Experiene
Etech Global Services
In this workshop you will learn how to combine people + machine learning to mine relatable data and transform it into usable performance enhancing coaching recommendations and customer experience intelligence.
- Analyze every conversation in real time, and provide leadership with actionable, searchable insights based on VOC
- Identify clear next steps to infusing AI+HI into your operations
- Find patterns in your data and automate descriptive, predictive and prescriptive analytical tasks