The customer contact industry is in flux, shifting rapidly to meet both the demands of the modern customer, and the promise of new technologies and tools. The nature of cloud communications enables businesses to remain nimble and flexible, easily adapting and evolving to meet the changing communications needs of its clients and the market, as a whole. A cloud-based communications solution provides businesses with the agility to tackle challenges and opportunities as they come, as well as the ability to make more meaningful connections with customers or clients.
In this session, attendees will hear from Rob Nolan, CEO of Customer Direct, as he describes the experience of moving from a legacy, premise based system to a cloud communications system, and how this has allowed Customer Direct to provide next-level contact center solutions to their customers, ultimately improving the customer experience and delivering better business outcomes. Join us for a close look at both the advantages of cloud-connected communications for business and how the importance of future-proofing is becoming a key driver in the decision to move to the cloud.