Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Ranjith Boyanapalli


Vice President of Product
Flipkart


11:00 AM Multi-Channel VOC Platforms

+ Create a Voice of the Customer Command Center as a platform to consolidate and analyze different feedback dimensions
 
+ Incorporate unstructured (text, speech, social) feedback along with enterprise data (CRM, POS, web)

11:00 AM Self Service vs. Assisted Service

+ Take the customer’s lens and meet them where they want
 
+ Strategize how automation plays into this


Check out the incredible speaker line-up to see who will be joining Ranjith.

Download The Latest Agenda