Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Paul McConnon


Director, Solution Consulting Architect, Customer Service Management
ServiceNow


8:15 AM Evaluating Digital Transformation Readiness with the Customer Service Maturity Assessment

Today, customers have more choice: more products to choose from, more devices and channels over which to seek customer service. What they don't have is patience – and customers leave you if their experiences are not in-line with expectations. This workshop will help benchmark your operations against customer service best practices. The results will help prioritize investments in strategy, process re-engineering and technologies for loyalty-creating customer experiences.  


Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda