Live Chat Software
June 24 - 29, 2019
The Mirage, Las Vegas

Omar Recendiz


Senior Manager GMS Training and Communication
TechStyle Group Fashion


8:15 AM Mining for Gold in Customer Calls: Using AI to Put Quality Back into Customer Service

In this workshop you will learn how to combine people + machine learning to mine relatable data and transform it into usable performance enhancing coaching recommendations and customer experience intelligence.

  • Analyze every conversation in real time, and provide leadership with actionable, searchable insights based on VOC
  • Identify clear next steps to infusing AI+HI into your operations
  • Find patterns in your data and automate descriptive, predictive and prescriptive analytical tasks


Check out the incredible speaker line-up to see who will be joining Omar.

Download The Latest Agenda