Founder and Managing Director
Chatbots and AI tech have seen a lot of buzz lately, with most of the attention being paid to bots that interact externally with customers. Forward-thinking companies are also looking for the technology to function as a part of an underlying solution focused on addressing internal business needs as well - like agent training, sentiment analysis, and call monitoring.
Leveraging chatbots and AI to provide human agents with the tools they need to increase their productivity and performance, and to ultimately enhance the customer experience, fulfills the promise of this technology. In this session, Jay Blazensky, Co-founder & CRO, VoiceBase, Michael Brehm, Founder & Managing Director, i2x, and Michal Raz, VP of Global Partnerships, Vonage, will discuss how they are harnessing this tech to provide businesses with next-generation solutions and better business outcomes.