Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Matthew Storm


Director of Product Marketing, Customer Experience Management
OpenText


2:15 PM CX DELIVERY OPTMIZATION 2018: Tackling your Biggest Challenges

This fast-paced workshop was delivered at CCW in 2016, and sold out in 2017 with over 200 attendees. The 2018 edition will includes feedback and tips gathered from CCW attendees and other industry practitioners to continue the discussion on process best practices in key operational areas focusing on people, process, technology and strategy. Improving the CX is not a one-time effort—it must evolve to answer the ever-changing needs of your business and your customers. Join this important, lively workshop discussion to learn more about:

  • Industry trends
  • Driving superior customer experience through improved employee engagement
  • Collaborating with new parts of your organization to optimize service delivery


Check out the incredible speaker line-up to see who will be joining Matthew.

Download The Latest Agenda