Matt Charles isn’t afraid to make big moves. After all, he
left a lucrative management position with a Fortune 100 company to become an
entrepreneur and open his own business, Laurus International. In ten years, he
grew that business into a multi-national operation of over 1,000 employees. So,
what’s his latest big move? Having ERC acquire his company and then agreeing to
lead the company’s worldwide expansion efforts as the Chief Growth Officer.
If there’s one thing Matt has in abundance, it’s ideas. He’s
full of them. His innovative ideas for process improvements, workflow
advancements and technology-based productivity tools led to his company’s
enormous growth. Because of his successes and his endless ideas, Matt is a
recognized industry thought leader in Business Process Outsourcing. In his role
as Chief Growth Officer, he leverages his vast depth of knowledge and global
influence to keep ERC at the leading edge of the industry.
Some might expect that an entrepreneur with big ideas might
prefer to work solo. However, Matt is anything but expected. When ERC acquired
his company, he discovered something surprising—an executive team with a
similar vision to his own. The chemistry was instant, and so was the focus on
strategy, execution, value systems, cultural beliefs and emphasis on supporting
both employees and clients. The rest, as they say, is history.