Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Marc Heitzman

Site Director
TELUS International

2:00 PM

Don't miss the opportunity to visit a very unique contact center that happens to be one of the nicest facilities around -- captive or outsourced. We will be touring the TELUS International outsourced contact center which includes 1200 seats and serves large Fortune 500 brands. Discover how customer experience innovation is achieved through spirited teamwork, agile thinking and a caring culture that puts both employees and customers first. Hear about the "Culture Value Chain" - a unique formula for equating highly-engaged frontline team members to clients' top line growth. Discover how corporate culture is a competitive advantage and how it shows in high employee engagement scores and low attrition rates in this outsourced environment.


Attendance on this tour is strictly limited
to corporate practitioners. Unfortunately
we are not able to include other
outsourcers on the tour experience.

2:00 PM Check-In
2:30 PM Depart for TELUS
3:00 PM Tour and Presentation
5:00 PM Return to The Mirage
5:15 PM Arrive Back to The Mirage

Check out the incredible speaker line-up to see who will be joining Marc.

Download The Latest Agenda