Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Ludy Morales-Dunning


Director, Marketing
Genesys


10:20 AM The State of CX: Insights From Our Consumers and Businesses

The data’s in: Only 2% of customers say they prefer chatbots. Yet 66% of businesses plan to use a chatbot this year, and they are doing so to improve customer satisfaction. Understanding customer expectations is key to your customer experience strategy. But technology and consumer preferences change fast. How well do you really know what your customers want? Join us as we reveal insights from the Genesys State of Customer Experience report, which surveyed nearly 2,000 consumers and 1,300 businesses around the world. Discover what your customers expect when it comes to bots, AI, mobile messaging and more.

2:00 PM Host's Remarks



Check out the incredible speaker line-up to see who will be joining Ludy.

Download The Latest Agenda