10:10 AM Host's Opening Remarks
The data’s in: Only 2% of customers say they prefer chatbots. Yet 66% of businesses plan to use a chatbot this year, and they are doing so to improve customer satisfaction. Understanding customer expectations is key to your customer experience strategy. But technology and consumer preferences change fast. How well do you really know what your customers want? Join us as we reveal insights from the Genesys State of Customer Experience report, which surveyed nearly 2,000 consumers and 1,300 businesses around the world. Discover what your customers expect when it comes to bots, AI, mobile messaging and more.