Product Marketing Manager
2:10 PM The Smarter the Tech, the Smoother the Journey: How Speech Technologies and AI Can Improve Customer Experience
As AI and conversational platforms become part of consumers’ everyday lives, this tech will play an ever-growing role in defining how businesses connect with consumers. Leveraging speech and AI technology via APIs can empower companies to create modern and proactive customer experiences, ultimately building stronger customer loyalty and relationships.
In this panel moderated by top analyst Sheila McGee-Smith, Kevin Fredrick, Managing Partner of OneReach, Michal Raz, VP of Global Partnerships, Vonage and Kyle Riordan, Product Marketing Manager, Vonage, will discuss how innovative speech and AI technologies, powered by Nexmo, the Vonage API platform, enable businesses to take their customer engagement to the next level and deliver an unparalleled customer experience.