Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Karen Hardy


VP, Product Marketing
Avaya


11:00 AM Beat the System with Best Practices in Customer Journey Mapping

Customers don’t want contact center agents to ask questions they should already know from previous transactions over all channels.  See how Avaya’s unique customer journey software empowers agents to have a 360 degree view resulting in super customer experience. Also, how do GDPR and MiFID II regulations impact best practices for use and retention of customer data?

2:00 PM Host's Remarks


11:00 AM Beat the System with Best Practices in Customer Journey Mapping

Customers don’t want contact center agents to ask questions they should already know from previous transactions over all channels.  See how Avaya’s unique customer journey software empowers agents to have a 360 degree view resulting in super customer experience. Also, how do GDPR and MiFID II regulations impact best practices for use and retention of customer data?

2:00 PM Host's Remarks



Check out the incredible speaker line-up to see who will be joining Karen.

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