June 18-22, 2018
The Mirage, Las Vegas

Karen Basilotta

Customer Care Supervisor
Las Vegas Valley Water District

11:15 AM Las Vegas Valley Water District

Don’t miss this exciting tour of Las Vegas Valley Water District’s contact center, which employs 110 service professionals and processes 50,000 customer interactions a month for approximately 365,000 active water services. We will be meeting subject matter experts, touring multiple areas within the department and hearing a dynamic presentation on “Connecting Operational Effectiveness to the Customer Journey.”


11:15 AM Check-In
11:30 AM Depart for Las Vegas Valley Water District
11:45 AM Site Tour and Presentation
1:45 PM Depart for The Mirage

Check out the incredible speaker line-up to see who will be joining Karen .

Download The Latest Agenda