Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Judi Hand


Chief Revenue Officer
TTEC (formerly known as TeleTech)


9:00 AM

TTEC is excited to welcome you to their new Customer Experience Innovation Lab located at the Las Vegas Center. For the first time ever, CCW is introducing a CX Innovation Lab experience. Changes in CX are occurring so rapidly that companies are often struggling to keep up. Don’t miss this CX Innovation lab experience which provides a hands-on environment to test, iterate and improve new technologies. The center is designed as place to test and demonstrate innovations in the customer experience including: omnichannel, AI, automation, analytics, service to sales, training and other service models. The TTEC CX Innovation Lab leverages the cloud to provision and deliver demonstrations in real-time. Discover how to make CX easier, more personal and completely seamless.

LIMITED TO 50 ATTENDEES

9:00 AM Check-In
9:15 AM Depart for TTEC
10:00 AM Tour and Presentation
12:00 PM Depart for The Mirage
12:30 PM Arrive Back to The Mirage

12:30 PM

TTEC is excited to welcome you to their new Customer Experience Innovation Lab located at the Las Vegas Center. For the first time ever, CCW is introducing a CX Innovation Lab experience. Changes in CX are occurring so rapidly that companies are often struggling to keep up. Don’t miss this CX Innovation lab experience which provides a hands-on environment to test, iterate and improve new technologies. The center is designed as place to test and demonstrate innovations in the customer experience including: omnichannel, AI, automation, analytics, service to sales, training and other service models. The TTEC CX Innovation Lab leverages the cloud to provision and deliver demonstrations in real-time. Discover how to make CX easier, more personal and completely seamless.

LIMITED TO 50 ATTENDEES

12:30 PM Check-In
12:45 PM Depart for TTEC
1:30 PM Tour and Presentation
3:30 PM Depart for The Mirage
4:00 PM Arrive Back to The Mirage



Check out the incredible speaker line-up to see who will be joining Judi.

Download The Latest Agenda