Live Chat Software
June 18-22, 2018
The Mirage, Las Vegas
Speaker Information:

John Pompei


Head of Player Experience Operations
Electronic Arts


8:00 AM GRAND OPENING

CCW kicks off in style! Join our conference chair and advisory board leadership as they welcome you to the world’s largest customer contact event, showcase CCW’s new look as Customer Contact Week, and talk speed and efficiency for world-class service.

11:00 AM Using AI-Assistance to Deliver a Personalized Service Strategy

+ How messaging-based bot automation can transform efficiency across all digital channels
 
+ Launch digital tools for speed and efficiency and delivering on business metrics


Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda