Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

John Pompei

Head of Player Experience Operations
Electronic Arts


CCW kicks off in style! Join our conference chair and advisory board leadership as they welcome you to the world’s largest customer contact event, showcase CCW’s new look as Customer Contact Week, and talk speed and efficiency for world-class service.

11:00 AM Using AI-Assistance to Deliver a Personalized Service Strategy

+ How messaging-based bot automation can transform efficiency across all digital channels
+ Launch digital tools for speed and efficiency and delivering on business metrics

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda